About this role
<h2>Join the #TEAMCAMFORCE!</h2>
<p>WITH PASSION AND EXPERIENCE, YOU CAN ACHIEVE ANYTHING </p>
<p>We are one of the world's leading developers of high-performance CAD/CAM solutions – and have been for more than 30 years! Our innovative CAD/CAM technologies ensure significantly higher performance in the programming process and set international standards in machining production. </p>
<p>What do a top mountain bike, an artificial hip joint and your smartphone have in common? We develop the software to produce these high-end products! With hyperMILL® we control CNC machines, and we have the highest standards for performance and part quality. </p>
<p>Do you have a passion for CAD/CAM technology, and would you like to contribute your know-how with us? Then send us your application as soon as possible! </p>
<p>We are looking for candidates living in US West or Michigan.</p>
<h2>Your main tasks</h2>
<h2>Elevate Customer Experiences</h2>
<ul>
<li>Provide outstanding technical and sales support to our valued customers, clients, dealers, and partners.</li>
<li>Strive for excellence in every interaction, ensuring our stakeholders receive exceptional service.</li>
</ul>
<h2>Pre-Sales Technical Mastery</h2>
<ul>
<li>Harness your technical expertise to shine in the pre-sales phase.</li>
<li>Demonstrate your knowledge by asking appropriate questions and sharing relevant / appropriate examples of solutions to a particular manufacturing challenge.</li>
</ul>
<h2>Software Deployment and Customer Empowerment</h2>
<ul>
<li>Take charge of the client experience with precision and finesse.</li>
<li>Empower customers through comprehensive post-sales training, transforming them into proficient software users.</li>
</ul>
<h2>Ingenious Troubleshooting, Sales Growth & Collaborative Market Insight</h2>
<ul>
<li>Resolve complex technical issues while collaborating closely with internal and external stakeholders, resulting in client satisfaction and the increase in our resulting revenue.</li>
<li>Stay at the forefront of market trends, ensuring alignment with schedules, and guaranteeing the timely fulfillment of our commitments.</li>
</ul>
<h2>Your profile</h2>
<h2>Experience</h2>
<ul>
<li>At least 3+ years of Manufacturing (machine tool operator, precision mechanic, toolmaker, mechanical engineer) and/or CNC programming experience of multiple parts, materials, and metal removing processes.</li>
</ul>
<h2>Technical skills</h2>
<ul>
<li>Demonstrate in-depth knowledge of CNC machining, CNC control systems, CNC machine tools.</li>
<li>Knowledge of CAD/CAM software.</li>
<li>Experience with milling and turning machines (multi-axis preferred).</li>
<li>Proficient in using and troubleshooting software applications.</li>
<li>Strong GD&T (Geometric dimensioning and tolerancing) knowledge.</li>
<li>Excellent computer skills (MS Office Tools, familiarity with Salesforce).</li>
</ul>
<h2>Personal skills</h2>
<ul>
<li>Excellent communication skills, both written and verbal in English.</li>
<li>Strong interpersonal skills and the ability to build positive relationships with customers and other stakeholders.</li>
<li>Strong problem-solving skills and an analytical mindset to identify and resolve complex technical issues.</li>
<li>Strong organizational, time management skills and a good dose of resilience to manage and prioritize multiple support requests and projects/missions.</li>
<li>Self-motivated individual who demonstrates independence and is highly goal oriented.</li>
<li>Enthusiasm for innovative technologies and solutions.</li>
</ul>
<h2>Other requirements:</h2>
<ul>
<li>Location: US West or Michigan</li>
<li>US citizenship</li>
<li>Valid driving license.</li>
<li>Flexibility to travel domestically, and travel internationally occasionally.</li>
</ul>
<h2>Why us?</h2>
<ul>
<li><strong>Vacation</strong>: 15 paid vacation days to start plus 13 paid company holidays</li>
<li><strong>Strong compensation package</strong>: A fixed salary together with a variable</li>
<li><strong>Telecommuting</strong>: Remote work 100%</li>
<li><strong>Payment flexibility and paycheck security</strong>: Direct deposit payroll</li>
<li><strong>Flexible spending reimbursement account</strong>: Get your medical expenses reimbursed on pre-tax basis!</li>
<li><strong>Healthcare</strong>: Medical, dental and vision group insurance - Disability insurance</li>
<li><strong>Life Insurance</strong></li>
<li><strong>Retirement</strong>: Simple IRA retirement plan with company match up to 3%. No vesting period</li>
<li><strong>Promotion of personal development</strong>: Targeted job-related training measures and workshops</li>
<li><strong>Stimulating working environment</strong>: Be part of a dynamic and highly motivated team. Grow professionally and personally with us!</li>
<li><strong>International working environment</strong>: A varied and challenging role in a highly multinational, stable and innovative company and a well-established local team in the US</li>
<li><strong>OPEN MIND Technologies Culture</strong>: Experience a very open-minded culture with flat hierarchies and a high degree of creative freedom</li>
</ul>