About this role
About the Team
The Global Partner & Operational Support group is the global third-party Center of Excellence for Voice & Chat Servicing and Marketing, driving the world’s best customer experience through strategic partnerships — at the right margins and with uncompromising risk and control standards. The team spans GCS & CPS Marketing, Partner CEN Voice & Chat, Fraud, Merchant, Membership Rewards Fulfillment, Amex Assurance Company, Amex Loans, and Partner Strategy Management & Oversight.
Minimum Qualifications
• Self-directed learner and problem solver: we will train you on our specific technology stack, but you must bring strong execution, accountability, and comfort navigating ambiguity.
• A track record of delivering on timelines, even under shifting priorities, with strong personal accountability and organizational skills.
• Experience supporting enterprise networks, system integrations, platform operations, or partner technology environments.
• Working knowledge of network infrastructure, security, data governance, risk, and third-party oversight.
• Strong analytical, documentation, organizational, and stakeholder communication skills.
• Practical experience using Copilot, generative AI, AI agents, or automation to improve productivity.
Preferred Qualifications
• Experience with global partner ecosystems, BPO platforms, contact center technologies, or VoIP.
• Familiarity with PCI DSS, SOC 2, NIST, ISO 27001, third-party reviews, audits, or resilience planning.
• Experience evaluating and scaling Copilot, generative AI, AI agents, or automation with governance and value measurement.