About this role
Ford Central and Eastern European Sales LLC is looking for a Polish-speaking CRC Agen t in our Budapest XIII. Váci Greens office.
The CRC team in Budapest serves Ford customers by providing assistance in aftersales-related cases in 5 markets: Hungary, Czech Republic, Greece, Romania and Poland.
The Agent serves as the primary contact point for customers seeking assistance or information related to their Ford experience. As a representative of Ford, the Agent is responsible for addressing and resolving customer inquiries, analyzing the context of each situation, and striving to satisfy customers promptly. The role involves continuously improving quality standards to achieve expected outcomes and customer satisfaction while adhering to Ford processes and collaborating with Subject Matter Experts (SMEs) when necessary.
• Bachelor’s Degree or equivalent work experience.
• Previous experience in Customer Management is a plus.
• Native speaker or very advanced of Polish and proficiency in English (written and spoken) is mandatory.
What we offer:
• Being part of a fully supportive, collaborative, and dynamic team
• Working in an environmentally friendly and well-equipped office in the XIII. district of Budapest
• Hybrid working model - 4 office days required
• Cafeteria – Benefits package, annual bonus etc.
• As you will join a car sales company you can use your discount for new and used car purchase, and you can have the chance to try even the most recent models during test driving days.
Please note that we currently run background checks as part of our recruitment process pending a successful interview.
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