About this role
Introduction to the Department
The People Services function plays a vital role in supporting West Midlands Police to deliver its People Strategy, ensuring officers and staff are supported to perform effectively and provide the best possible service to our communities. Working in partnership with managers and colleagues across the Force, the team provides professional HR advice, guidance and support across the employee lifecycle, promoting effective people management, organisational compliance and a positive workplace culture.
About the Role
As a HR Officer, you will provide a customer-focused HR service, delivering generalist HR advice, administrative support and comprehensive case management across your allocated portfolio. Working closely with HR Advisors and line managers, you will support a range of people-related matters, including attendance management, employee relations, onboarding and workforce data . You will also contribute to reporting, policy compliance and the continuous improvement of HR processes, helping ensure that people decisions are informed, consistent and aligned with Force policies and procedures.
Key Responsibilities
- Act as a first point of contact for HR enquiries, providing advice and supporting managers, officers and staff, identifying potential risks and escalating complex matters where necessary.
- Support line managers with attendance and capability matters, including formal and informal meetings, case reviews and sickness management, helping build their confidence and capability in managing people effectively.
- Maintain accurate and timely employee records across Force systems, coordinate onboarding for new officers and staff, and ensure people data and administrative processes are completed efficiently.
- Collate and analyse HR data, performance indicators and management information, identifying emerging trends to inform decision-making and support proactive HR service delivery.
- Ensure HR systems and procedures comply with Force policies, employment legislation and GDPR, while supporting audit and inspection activities and the administration of disciplinary, grievance and flexible working hearings and appeals.
Full Role Details
Click here to view the full details of the role, including the Essential Criteria, Desirable Criteria and any educational requirements for the role.
Salary and Shifts
Salary: £32,613.00 - £37,020.00
Shifts: Monday to Friday, 08:00 - 16:00, Hybrid.
Selection Process
- Online Application and Sift - You will complete an online application form, which will be reviewed against the skills, experience and behaviours required for the role. Closing Date: 26/10/2026, 23:59.
- Interviews - Candidates who successfully pass the application stage will be invited to attend an interview and/or assessment. This will provide you with the opportunity to demonstrate your suitability for the role. Interview Date: WC 03/11/2026.
- Pre-Employment Checks - If you are selected as the preferred candidate, you will be required to successfully complete relevant pre-employment checks before receiving a formal offer. For internal candidates, some checks may not be required. Checks may include: Vetting Checks - You must successfully complete the required level of Recruitment Vetting and Counter Terrorism Clearance before starting the role. This may include providing information relating to your background and financial history a spart of the vetting process. Click here (https://www.joiningthepolice.co.uk/application-process/get-ready-to-apply/whats-involved-in-the-vetting-process) for more information.
- Medical Checks - Appointment to this role is subject to successfully completing medical checks. This may include a drugs, test and where required a fitness assessment and hearing test.
- Reference Checks - You will need to provide details covering at least five years of employment, education or other relevant activity history.
We are committed to supporting candidates throughout the recruitment process and reasonable adjustments are available for those who need them.