Crime Desk Officer (Staff)

Do you want to be part of the new, exciting and innovative Crime Desk department within Force Contact that will be setting the standard for primary investigations and victim care?

WMP now answer 999 and 101 calls quicker and better than ever before. The next step for WMP is to ensure that the public receive the best possible service when they report a crime. Where it is appropriate to investigate crime over the phone or via video call, the Crime Desk will set the standard for primary investigation using the latest technology. We are seeking to push the boundaries of what is possible and lead the way nationally in the service we offer to victims of crime.

The role also includes quality assurance checks of crimes and non-crimes to ensure we maintain the highest standard of crime recording and compliance with Home Office Counting Rules and Victims Code. The public need to know that WMP’s data integrity is maintained to the highest possible level, otherwise confidence in our service will deteriorate.

The new Crime Desk represents a significant investment in people, resources and technology and you can part of that journey. If you care about the service we offer to the public and want to be part of a team that will only accept the highest standards, then this may be the team for you. We are looking for individuals who care about the service victims of crime receive, are driven to deliver the best possible outcomes and want to be part of a culture that will continue to innovate and push the boundaries of what is possible.

Are you ready for a change and a new challenge?

Job Responsibilities

- Conducting top quality primary investigations using the latest technology.
- Securing and preserving witness, digital and forensic evidence.
- Ensuring victims of crime receive the best quality of service when they report crime.
- Ensuring 100% compliance with the Victims Code.
- Designing bespoke and effective investigation plans to identify key lines of enquiry, hold offenders to account and secure and preserve evidence.
- Record crimes appropriately and in accordance with Home Office Counting Rules.
- Review and process all relevant CJ outcomes.
- Review crimes, non-crimes and logs to ensure compliance with Home Office Counting Rules.

All staff within the Crime Desk will also be required to carry out such other duties which are consistent with the nature, responsibilities and grading of the post, including providing resilience to the 999 and 101 call handling functions in accordance with departmental resilience requirements.

Skills, Knowledge & Experience

Essential:

- Ability to write clear, concise and accurate reports
- Working knowledge of confidentiality and data protection issues
- Be willing to successfully undertake any training requirements in respect of the role, which will include:  5-Week Crime Desk New Starter Course
- Student Portfolio
- Relevant West Midlands Police IT Systems training
- Investigation modules
- College Learn Online Learning

- Experience of working effectively in a team
- Competent IT skills
- Excellent communication skills both written and verbal
- Self-motivation skills and able to contribute to problem solving activity
- Experience of effectively managing workloads

Desirable:

- Investigation and evidence gathering experience
- Knowledge and experience of crime data quality and assurance requirements.
- Experience of working in an environment dealing with the public
- Previous experience in criminal law and criminal justice system
- Working knowledge of the Police and Criminal Evidence Act
- Knowledge of police policy and procedures in relation to the role
- Experience of dealing with conflict
- Experience of working in a multi-agency environment, working with partner agencies
- Microsoft Office Tools and MS365

Salary and Shifts

Salary: £32,613 to £37,020

Shift patterns: 3x3x3 - 3 earlies (0800 x 1600), 3 lates 1100 x 2000), 3 rest days

Selection Process

Online Application and Sift: You will complete an online application form, which will be reviewed against the skills, experience and behaviours required for the role.

Closing Date: 25/10/2026, 23:59 (Subject to change due to volume of applications)

Interview: Candidates who successfully pass the application stage will be invited to attend an interview. This will provide you with the opportunity to demonstrate your suitability for the role.

Proposed Interview date(s): W/c 9th November 2026

Pre-Employment Checks

If you are selected as the preferred candidate, you will be required to successfully complete relevant pre-employment checks before receiving a formal offer. For internal candidates, some checks may not be required.

Checks may include:

Vetting Checks - You must successfully complete the required level of Recruitment Vetting and Counter Terrorism Clearance before starting the role. This may include providing information relating to your background and financial history as part of the vetting process. Click here for more information.

Medical Checks - Appointment to this role is subject to successfully completing medical checks. This may include a drugs test and, where required, a fitness assessment.

Training

You will receive training for the role on the job at C3, Park Lane, Aston. The training programme will consist of inputs and practicals to prepare you for joining the team.

The training period is approximately 5 weeks, during which time you will not be permitted to take annual leave.

WMP will be hosting cohorts from March 2027 - further information regarding cohort dates will be provided during the Onboarding stage.