Director, Privacy Operations & Integration

The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

The Director, Privacy Operations & Integration will sit within the Global Privacy Center of Excellence (GPCE) and lead a team of privacy subject matter experts enabling privacy across the First Line of Defense (1LOD). This role is responsible for driving the execution and operationalization of privacy and data protection standards across business units, while overseeing the governance, processes, and operating practices necessary to effectively manage privacy risk across products, services, projects, third-party relationships, and other activities involving personal data.

- Bachelor’s degree in Business, Management, or a related field; advanced degree preferred.
- 8+ years of experience in privacy, risk management, compliance, governance, or related disciplines, including leadership responsibility for enterprise-scale programs.
- Experience designing, implementing, or managing enterprise privacy, risk, compliance, or governance programs within a complex organization.
- Demonstrated experience leading large-scale process improvements and driving adoption across a highly matrixed environment.
- Experience operating within a regulated industry and partnering effectively across first, second, and third lines of defense.
- Experience partnering with technology, product, data, or engineering teams to operationalize privacy, risk, or compliance requirements within complex technology environments.
- Strong knowledge of and experience in enhancing and uplifting privacy-related processes across an Enterprise or local level for a financial services company.
- Proven track record of driving results in a fast-paced environment often with significant ambiguity and needing to make decisions with less than perfect information.
- Track record of being able to be a subject matter expert and using enterprise-thinking to quickly identify areas of improvement.
- High degree of organization, individual initiative and personal accountability and resiliency.
- Excellent communication skills with a demonstrated ability to lead, engage, influence, and encourage partners and stakeholders to drive collaboration and alignment.
- Proven ability to manage multiple demands successfully within a matrixed organization.
- Track record of creating and leading strong cross-functional teams.
- Enjoys solving large and complicated problems.
- Ability to maintain a positive, ‘can-do’ attitude.

Preferred Qualifications

- Significant banking experience and or regulated payments experience.
- Industry credentials (e.g., IAPP).

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.