Office Manager

QuickMed Urgent Care is seeking a motivated, organized, and experienced Office Manager to oversee the day-to-day administrative and operational functions of an urgent care location. The Office Manager will provide leadership to front-office staff, support clinical operations, ensure an exceptional patient experience, and maintain efficient clinic workflows.

The ideal candidate is a hands-on leader who thrives in a fast-paced healthcare environment and has strong communication, organizational, customer service, and problem-solving skills.

- Oversee daily administrative and front-office operations of the urgent care center.

- Supervise, lead, coach, and support front-office employees.

- Develop and maintain staff schedules to ensure appropriate coverage and efficient operations.

- Assist with employee onboarding, orientation, training, and ongoing development.

- Monitor employee attendance, punctuality, productivity, and performance.

- Address employee concerns and performance issues in accordance with company policies.

- Ensure staff follow QuickMed policies, procedures, and standards.

- Monitor patient registration, check-in, check-out, scheduling, and overall patient flow.

- Promote a positive and professional patient experience.

- Address patient concerns and complaints promptly and professionally.

- Collaborate with providers, nurses, medical assistants, and other clinical team members to maintain efficient workflows.

- Monitor clinic wait times, patient volume, and operational efficiency.

- Ensure accurate patient information and appropriate documentation within the electronic medical record (EMR).

- Oversee insurance verification, authorizations, referrals, and other administrative processes as applicable.

- Assist with revenue cycle and billing-related processes and identify issues that may impact collections.

- Monitor office supplies, medical/administrative inventory, and equipment needs.

- Assist with ordering supplies and maintaining appropriate inventory levels.

- Maintain compliance with HIPAA, OSHA, infection-control practices, and applicable federal, state, and local regulations.

- Assist with preparation for audits, inspections, and compliance reviews.

- Maintain a clean, organized, professional, and welcoming clinic environment.

- Review operational reports and identify opportunities for improvement.

- Communicate operational concerns, staffing needs, and performance trends to leadership.

- Assist with implementation of new policies, procedures, programs, and initiatives.

- Participate in staff meetings and leadership meetings as needed.

- Serve as a role model for professionalism, accountability, teamwork, and customer service.

- Perform other duties as assigned.

Qualifications

- High school diploma or GED required.

- Minimum of 2 years of healthcare, medical office, urgent care, outpatient, or related experience.

- Previous supervisory or management experience preferred.

- Strong knowledge of medical office operations and patient service.

- Working knowledge of HIPAA and patient confidentiality requirements.

- Experience working with electronic medical records (EMR/EHR) systems.

- Strong computer skills, including Microsoft Office.

- Excellent written and verbal communication skills.

- Strong organizational and time-management skills.

- Demonstrated ability to lead and motivate a team.

- Strong problem-solving and conflict-resolution skills.

- Ability to handle confidential information with discretion.

- Ability to work effectively in a fast-paced healthcare environment.

Job Type: Full-time

Benefits:

- 401(k) matching

- Dental insurance

- Disability insurance

- Health insurance

- Life insurance

- Paid time off

- Vision insurance

Work Location: In person