About this role
Immediate joiners only. Fresh graduates with excellent communication skills are encouraged to apply. Milele Prime is a CFD brokerage serving clients across MENA, South Asia and Africa. As a Customer Support Representative, you will be the first voice our clients hear and the first reply they read.
What you will do
- Handle inbound and outbound client calls as your primary channel
- Respond to clients on WhatsApp, email, website live chat and the online contact form
- Guide clients through account opening, KYC verification, deposits, withdrawals and platform access
- Resolve MT5 login and platform issues, and escalate technical and payment faults with complete case notes
- Follow every open case through to closure
What we need
- Bachelor's degree
- 0 to 2 years in customer support, call centre, BPO or client services (fresh graduates with excellent English are encouraged to apply)
- Near-native spoken English with a neutral accent and strong written English
- Confidence on live calls and comfort switching between voice and written channels
- Working knowledge of CRM, email and live chat tools
Preferred
- Forex, CFD, fintech or financial services background
- MT4 or MT5 familiarity
- KYC or AML exposure
Hours and shifts
- Rotating shifts across our 24/7 support roster, including night shifts
Where you work
- Day shifts: Lahore office
- Night shifts: from home
- The roster rotates, so you will do both. For night shifts you need a quiet room, stable internet and a UPS or inverter that covers a full shift.
Salary: PKR 70,000 to PKR 100,000 per month, based on skill and experience. Joining: Immediate. Candidates available to start at short notice will be prioritised. To apply: Email your CV to [email protected] (mailto:[email protected]), cc [email protected] (mailto:[email protected]), with the subject line "Customer Support Representative".