About this role
company
About Us
Neuronetics, Inc. is a leading mental health company dedicated to transforming lives through innovative treatments. Now joined with Greenbrook Mental Wellness Centers, we offer FDA-cleared NeuroStar® TMS and Spravato® therapies for major depressive disorder and treatment-resistant depression across 95+ clinics nationwide. Together, we’re expanding access to life-changing care—combining cutting-edge technology with clinical expertise to make a real impact in the mental health space.
role
Transform Lives: Join Greenbrook Mental Wellness Centers as a Patient-Centered Technician in San Luis Obispo, CA!
Greenbrook Mental Wellness Centers invites you to join our dedicated team. We're seeking a patient-focused technician to deliver life-changing TMS and esketamine therapies in our welcoming outpatient centers. This is a wonderful opportunity to grow your skills, receive specialized training, and truly connect with patients. Full-time, Monday-Friday, 8-hour shifts will vary and are scheduled between 7am-7pm.
We welcome candidates from a variety of backgrounds, including those with experience in fast-paced, client-facing or customer service environments. No prior TMS experience is required. We provide comprehensive training and support to help you succeed in delivering exceptional care and service to our patients. This is a wonderful opportunity to grow your skills, receive specialized training, and truly connect with patients.
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Why Greenbrook?
- Meaningful Impact: Directly contribute to improving the lives of patients through innovative treatments.
- Competitive Compensation: Competitive Pay starting at $22-24/hour (commensurate with education and experience).
- Comprehensive Benefits: Enjoy a robust benefits package, including 401(k) with company match, generous paid time off, and comprehensive medical, dental, and vision coverage.
- Growth and Development: Receive specialized training and certification in TMS and esketamine therapy.
- Collaborative Environment: Work alongside a supportive and dedicated team committed to exceptional patient care.
- Location: Primarily based in our San Luis Obispo center, with occasional regional coverage as needed. Reliable personal transportation is required.
Your Role:
- Provide comprehensive patient care: Administer TMS and esketamine treatments following clinical guidelines, meticulously monitor patient responses, administer and record psychiatric rating scales, and proactively address patient discomfort.
- Ensure patient well-being and accurate record-keeping: Deliver empathetic and supportive care, maintain accurate EHR, and manage patient scheduling, check-in, check-out, and financial procedures.
- Support operational efficiency: Understand and assist with insurance and billing processes as needed.
What We're Looking For
- Preferred Qualifications: Bachelor’s degree in Psychology, Social Work, Healthcare Administration, or a related human services field, plus at least one year of healthcare experience gained through employment, internships, or clinical placements.
- Minimum Qualifications: Associate degree, clinical certification, or an equivalent combination of education and relevant healthcare experience.
- Technical & Clinical Skills: Proficiency with Microsoft Office Suite and Electronic Health Record (EHR) systems required; experience with AdvancedMD and Salesforce preferred. Strong written, verbal, and interpersonal communication skills are essential.
- Travel Requirements: Must be willing and able to travel between clinic locations as needed, including with limited notice, to support business and operational needs.
Our Ideal Team Member:
- Proactive Collaborator: You take ownership, are flexible, take initiative, find solutions, and communicate confidently with physicians and patients.
- Patient-Centered Professional: You prioritize patients, have strong integrity and work ethic and communicate effectively.
- Detail-Oriented: You are meticulous, organized, and consistently accurate, even with high workloads and in fast-paced environments.
Physical & Other Requirements:
- Walking/Bending/Standing/Stooping: 90%
- Sitting: 10%
- Push/Pull/Move/Lifting Requirements: <50lbs.
- Ability to stand and walk for extended periods throughout the workday.
- Ability to regularly operate clinical equipment, including Transcranial Magnetic Stimulation (TMS) devices and related medical equipment.
- Ability to regularly operate standard office equipment, including computers, phones, printers, and copiers.
- Full range of body motion, manual dexterity, finger dexterity, and hand-eye coordination required.
- Adequate visual acuity to read written and electronic information.
- Valid driver's license and reliable transportation required.
- Ability to safely assist patients with mobility and ambulation throughout the center while maintaining a safe environment and minimizing fall risks.
- Basic Life Support (BLS) certification required upon hire or within designated training timeframe (training provided).
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Over 16 million Americans are affected by depression. Greenbrook is changing the way that depression is treated, and YOU can be part of making a positive difference in the lives of patients by joining our amazing team!
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*Applicants must be authorized to work for any employer in the US. We are unable to sponsor or assume responsibility for employment visa/work authorization at this time.
Greenbrook, a subsidiary of Neuronetics, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Greenbrook makes hiring decisions based solely on qualifications, merit, and/or business needs at the time.
We are committed to providing equal employment opportunities to individuals with disabilities and protected veterans.
Benefits Statement: Selected candidate will be eligible to participate in the Company’s employee benefit plans, which currently include: health insurance; dental insurance; vision insurance; optional supplemental medical insurance; health savings and flexible spending accounts; company-paid life insurance and additional voluntary life insurance; company-paid short term disability and long term disability insurance; participation in a 401(k) savings and investment plan with company contribution; and paid time off for non-exempt salaried employees is calculated as .625 per pay period worked for vacation time and .29166 per pay period for personal time. Full-time exempt employees will be eligible for Flex-PTO, which allows time off without accrual. If applicable and required under state law, the successful candidate will also be eligible for paid sick leave. These benefits are subject to plan terms, company policies and are subject to change
GBSP25