About this role
Job Summary
The Jesey Associate is responsible for delivering exceptional customer service, responding efficiently to inquiries, and working collaboratively to ensure all jersey needs are met for the organization. This role works closely with the Retail team to meet all jersey-related needs, from order flow to pressing and customization. Ideal candidates are proactive, adaptable, and committed to excellence in every customer interaction.
Essential Duties and Responsibilities
- Works with Jersey Supervisor to ensure all lettering ordering needs are met
- Is knowledgeable in jersey lettering, operating jersey presses, and pressing jerseys to the Tampa Bay Sports standard
- Can press 30+ jerseys a day, ensuring stores are well-stocked for all game nights
- Must close store properly on daytime, with all fixtures and counters put away, especially on event nights
- Works to properly stock jersey store on daytime with blanks
- Assists in inventory of all jerseys/lettering done twice a year or as needed
- Assists in making all jerseys for internal/team needs in a timely manner
- Is proficient in customer service and communication with guests and Jersey Team
- Provides attention to detail when working on high-ticket items
- Multi-tasks in a fast-paced environment
- Assists in store cleanliness and keeping the Jersey lettering stocked
- May be assigned to work in different functions of retail or event types as needed, including concerts, hockey games, e-commerce, warehouse, etc.
Qualifications
- At least six months of prior customer service experience
- Knowledge with Retail Cloud POS is preferred
- Strong communication skills with the ability to communicate well with both internal and external guests as well as with your team.
- Previous jersey experience preferred but not required
- Ability to anticipate challenges and use logic/reasoning to develop solutions
- Demonstrates strong organizational skills and the ability to work independently with minimal supervision
Working Conditions
- Must be able to stand on feet for long periods of time, walk long distances and climb stairs.
- Must be able to communicate clearly and concisely in the English language
- Ability to work in areas that can become crowded with equipment and/or people
- Ability to work comfortably around special effects including, but not limited to: haze, strobe lights, lasers, etc.
- Ability to work in loud environments
- Ability to lift and carry up to 50lbs
- Must be able to walk up to 0.5 miles to and from designated employee parking areas, including in varying earther conditions and during high-traffic event times
- Must have the ability to work a flexible schedule including long hours, nights, weekends, and holidays
- Must be able to work in cold/hot indoor and outdoor temperatures
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.