Food & Beverage Manager - The Ben Hotel

Why us?

At The Ben, West Palm Beach, every corner tells a story, and every connection creates opportunity. Inspired by the legacy of Byrd “Birdie” Dewey and her iconic Ben Trovato estate, our Autograph Collection hotel blends modern luxury with creativity, sophistication, and a spirit of individuality that feels Exactly Like Nothing Else.

Perched along the Intracoastal Waterway in the heart of downtown West Palm Beach, The Ben is more than a destination—it is a place where exceptional hospitality, culinary creativity, and memorable experiences come together. From Proper Grit, our signature whisky and supper club-inspired restaurant, to Spruzzo, our rooftop Mediterranean lounge with sweeping waterfront views, each venue offers a distinctive dining experience that reflects the character and energy of our hotel.

As a Food & Beverage Manager, you have the opportunity to lead a team that brings these experiences to life every day. From creating a welcoming atmosphere to delivering exceptional service, developing talent, and driving operational excellence, your leadership plays an essential role in shaping the guest experience and the success of our restaurants and bars.

At The Ben, we believe luxury is a mindset reflected in every detail—from the way we present ourselves and communicate with one another to how we anticipate guest needs and create genuine connections. We look for leaders who inspire their teams, take ownership, think creatively, and understand that exceptional hospitality begins with the people delivering it.

Here, Food & Beverage is more than serving exceptional food and drinks. It's about creating memorable experiences, building strong teams, and setting a standard of hospitality that is Exactly Like Nothing Else.

Job Overview

Plan and manage the Restaurant, Room Service, Bar, and catering in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. In a hotel inspired by the legendary Ben Trovato Estate and alive with the energy of modern West Palm Beach, this role contributes to something guests notice and remember. In the lively food and beverage spaces that animate The Ben's social character, this position is essential to the warmth and quality guests rely on.

Responsibilities

- Manage the human resources within the department.

- Direct and oversee recruitment and development of employees; hire, train, empower, coach and counsel, performance and salary reviews, resolve conflict through fair treatment policy, discipline and terminate, as appropriate.

- Develop, recommend, implement and manage the department's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations.

- Implement and manage all company programs (company/franchise) to ensure compliance with the SOPs; to include safety and sanitary regulation, all federal, state and local regulations to ensure optimal levels of quality service and hospitality are provided to the guest.

- Market the Food and Beverage outlets; develop and manage the implementation of menus, package deals, promotions, displays, decorations and presentations within corporate guidelines to capture more in-house guests and a larger share of the local market to meet/exceed sales and financial goals and objectives.

- Manage the maintenance/sanitation of the food and beverage areas and equipment in the hotel to protect the asset, comply with regulations and ensure quality service.

- Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects.

Qualifications

Education/Formal Training

More than two years of post high school education.

Experience

Two to three full years of full employment in a related position with this company or other organization(s).

Knowledge/Skills

- Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work. May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines.

- Supervision/management communication skills are required.

- Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations.

- Ability to make occasional decisions which are generally guided by established policy and procedures.

- Excellent comprehension for assisting with guest and associate matters. Interpreting instructions from superiors.

- Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, schedules.

- Must have excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies.

- Excellent comprehension required to read and implement policies and procedures; writing schedules and reading forecast and SOPs.

- Must have knowledge of chemicals/agents for training purposes.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Ability to lift, push, pull and carry tables, chairs, trays, plates, and chaffing dishes on a daily basis, 20 -40 lbs.

- Bending -Bend to pick up dropped items as needed. Bend to assist in serving food or getting supplies. No kneeling required.

- Mobility -95% of shift covering all areas of outlets supervising.

- Continuous standing to assist at hostess station -minimal stationary standing.

- Climbing stairs -varies by location.

- No driving required.

Environment

Inside 95% of work day. Temperatures can exceed 100 degrees if working at location with outside dining facilities and when assisting in kitchen

Benefits

The Ben Hotel and Sage Hospitality offer eligible associates a comprehensive benefits package that supports well-being, growth, and travel.

- Medical, dental, and vision insurance

- Health savings and flexible spending account options

- 401(k) retirement savings plan

- Paid leave through Sage’s Independence Plan for eligible salaried associates

- Marriott travel discounts

- Sage Hospitality hotel and restaurant discounts

- Employee assistance program

- Career development and advancement opportunities within Sage Hospitality and Marriott

Benefits are subject to eligibility requirements and plan terms.