BOULDERING GYM SHIFT LEAD

Overview:

A Bouldering Gym Shift Lead is someone who is enthusiastic, self-motivated, and proactive. As a leader and coach, the Bouldering Gym Shift Lead ensures their team creates an outstanding experience for everyone who walks through our doors.

Responsibilities:

- Leads by example to help motivate and direct staff to strategically cover Bouldering Gym Specialist, Camp Counselor, and Youth Coach responsibilities, ensuring a smooth execution of daily operations and delivery of quality customer services to guests;

- Manager on duty to resolve customer issues/complaints that escalate beyond what the frontline staff can handle in the absence of the department supervisor and/or manager;

- Oversees all on shift new hire training and keeps the rest of the team informed about their progress;

- Provides positive and constructive feedback and coaching to new hires and existing staff on shift;

- Manages the completion of checklists and ensures staff are completing the tasks throughout the day;

- Manages the daily schedule to ensure all staff are following scheduled breaks & lunches and abiding by state & federal laws;

- Communicates operational, customer service, risk management, and staff issues with Bouldering Gym Manager;

- Leads Huddles to communicate any operational, location, and/or departmental goals, initiatives, and information.

Qualifications

Profile:

- An experienced and trusted advisor for staff who discovers & connects with others;

- Delegate and communicate with staff clearly and respectfully;

- Passionate about climbing, working with kids, and instructing;

- Ability to harness imagination and find novel approaches to overcome challenges;

- Willingness to learn and grow from challenges, seeing tasks through to completion;

- Open to receiving & providing feedback, guidance, insight, assistance, and perspective in a professional manner;

- Work with a team, provide support to fellow team members, share ideas, and earn trust;

- Take initiative and have the drive to grow professionally.

Industry Experience:

- 1+ years of supervisory or leadership experience;

- Climbing experience preferred;

- Experience working with kids;

- Experience coaching and instructing;

- Knowledge of Google Suite – Gmail, Sheets, Docs, Drive, etc.;

- Knowledge of Redpoint software preferred.

Time Commitment:

- Must be fully available to work a Shift Lead shift at least one weekend day per work week (Sun - Sat);

- Must be able to work a minimum of 16 hours or two shifts per work week (Sun - Sat);

- Must be available to attend monthly Shift Lead meetings;

- Must be able to attend the Mandatory All Staff Quarterly meeting.