About this role
Why us?
At The Ben, West Palm Beach, every corner tells a story, and every guest interaction creates a memorable experience. Inspired by the legacy of Byrd "Birdie" Dewey and her iconic Ben Trovato estate, our Autograph Collection hotel blends modern luxury with creativity, sophistication, and a spirit of individuality that feels Exactly Like Nothing Else.
As a Housekeeping Coordinator at The Ben, you are the central pulse of our housekeeping department—the master strategist who keeps the entire floor operation synchronized and seamless. Behind the scenes of every effortless guest stay, you turn high-volume hotel activity into a harmonized standard of quiet, elevated luxury.
In the Housekeeping Coordinator position, you act as the bridge between guests, Room Attendants, Housepersons, and Front Desk. Whether you are dispatching express guest requests, tracking real-time room statuses, managing linen and supply flows, or conducting quality checks, your sharp organization and calm efficiency power the department forward. Through proactive communication and clear direction, you ensure our field team has everything they need to succeed while upholding The Ben’s reputation for outstanding hospitality.
Learn more about our collection of experiences:
The Ben West Palm — https://www.thebenwestpalm.com/Proper Grit — https://www.propergrit.com/Spruzzo Rooftop — https://www.spruzzowestpalm.com/The Ben Events — https://www.thebenevents.com/
Job Overview
As a Housekeeping Coordinator at The Ben, you play a vital role in steering the daily operations of the housekeeping team and maintaining a seamless, luxurious environment for our guests. You will be responsible for serving as the central point of contact, coordinating communication between Room Attendants, Housepersons, and the Front Desk, prioritizing room cleaning schedules, and ensuring prompt fulfillment of all guest requests. Through your proactive support, sharp organization, and calm efficiency under pressure, you ensure our floor team operates smoothly while upholding the hotel's reputation for outstanding hospitality.
Success in this role requires strong communication skills, exceptional attention to detail, the ability to multi-task in a fast-paced environment, and a genuine commitment to delivering a memorable guest experience. By consistently maintaining Marriott and The Ben's high standards of service, efficiency, and professionalism, you contribute directly to departmental workflow, guest satisfaction, and the overall success of the hotel.
Responsibilities
- Coordinate daily housekeeping activities, including room assignments, express turnover priorities, and VIP guest accommodations
- Maintain seamless communication between housekeeping, front office, engineering, and executive leadership to ensure fluid hotel operations
- Monitor and update real-time room status reports, tracking room availability, special guest requests, and open maintenance tickets
- Track and manage departmental inventory, ensuring optimal stock levels for linens, guest amenities, and specialized cleaning supplies
- Respond promptly and professionally to guest inquiries, special requests, and service recoveries, escalating complex issues when appropriate
- Assist leadership in administrative scheduling, onboarding, and ongoing training for housekeeping team members.
- Conduct routine quality audits of guest rooms and public areas to guarantee strict compliance with hotel luxury standards.
- Process and log Lost and Found items, maintaining thorough documentation, secure storage, and guest return protocols.
- Support the housekeeping department with administrative functions, including payroll processing, operational reports, and record-keeping.
- Uphold strict safety, sanitation, and cleanliness standards in compliance with hotel policies and industry regulations.
Qualifications
Education & Formal Training
- Required: High school diploma or equivalent.
Experience
- Required: 1+ years of administrative, secretarial, or customer service experience, ideally within a hotel or high-volume hospitality environment.
Knowledge / Skills
- Maintain accurate data entry and real-time record updates across hotel Property Management Systems, Microsoft Office Suite, and digital communication tools.
- Type at 60+ WPM with high accuracy to rapidly process guest messages, dispatch task tickets, and update operational logs.
- Communicate warmly and professionally over two-way radio and telephone channels with guests, callers, and internal team members.
- Resolve guest inquiries and operational issues quickly by assessing immediate needs and executing effective service solutions.
- Preserve composure, focus, and operational efficiency during high-volume rushes and fast-paced shift transitions.
- Organize daily departmental tasks with meticulous attention to detail and proactive, thorough follow-through.
- Protect guest privacy and safeguard proprietary hotel data by strictly adhering to confidentiality standards.
- Drive daily workflow independently and prioritize competing demands with minimal direct supervision.
- Collaborate cohesively with Housekeeping floor staff, Engineering, Front Office, and Executive Leadership to support seamless hotel operations.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work in a stationary desk position for 80–90% of the shift, actively utilizing computers, multi-line phones, and two-way radio systems.
- Walk, stand, reach, and move across guest floors and heart-of-house operational areas to perform quality checks and manage physical inventory.
- Lift, carry, bend, and kneel regularly to handle office supplies, linen items, and departmental shipments weighing up to 25 lbs.
Work Environment
- Perform daily duties within an indoor, climate-controlled office setting under standard overhead lighting for approximately 90–95% of the shift.
- Navigate active guest corridors, laundry facilities, and heart-of-house service areas periodically to conduct routine floor checks and deliver essential supplies.
Benefits
- Marriott Employee Discount
- Sage Hospitality Employee Discount