About this role
Patient Support – Connect, Schedule, and Care!
We’re looking for a Call Center Operator to do more than answer calls—they schedule appointments, assist patients, and support providers every day.
What You’ll Do:
- Answer calls, schedule appointments, and coordinate care across Family Practice, Pediatrics, and OB/GYN
- Assist patients with portal registration, refill requests, and general questions
- Route calls, take messages, and provide personalized support to patients and providers
- Ensure accurate patient information and maintain HIPAA compliance
- Support staff with scheduling overflow and special patient needs
Knowledge, Skills, & Abilities:
- Comfortable using multi-line phone systems
- Bilingual (English/Spanish) preferred, but not required
- Computer literate, organized, and able to thrive in a fast-paced environment
Education & Experience:
- High School diploma or equivalent
- Experience using multi-line phone systems
Compensation:
$16.50/hour flat + opportunity for bonus if call metrics are met or exceeded
Why You’ll Love Working Here:
- Great Company Culture – supportive, collaborative team
- Work/Life Balance – work stays at work!
- Time Off – 2 weeks PTO, 10 paid holidays, and sick time
- Health Benefits – medical (HSA/FSA), dental, vision, life, short- & long-term disability
- Future Planning – 403(b) retirement plan
This role is perfect for someone who loves helping patients and being the friendly, reliable link between patients and providers.