About this role
Position Summary
Orlando Health Digestive Health Institute
Job Title: Scheduling Coordinator
Schedule Hours: Monday - Thursday 7:00am - 4:00pm,
Friday 7:00am - 12pm (or whatever time last patient leaves)
Department: GI
Location: Main office: 14547 Bruce B Downs Blvd Tampa FL
**The selected candidate may be asked to float to the Wesley Chapel or Carrollwood locations as needed to provide coverage**
**MUST HAVE SCHEDULING EXPERIENCE**
Position Summary:
The Scheduling Coordinator will communicate regularly with physicians, which may include patients, ancillary and surgical areas to involve scheduling, rescheduling, and cancellation of single/multiple tests and procedures.
Why is Florida Medical Clinic Orlando Health your best place to work?
✅ Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
✅ Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
✅ Financial & Retirement – Up to 5% employer match on retirement contributions.
✅ Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
✅ Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.
Responsibilities
What You Will Do
- Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
- Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
- Demonstrate superb telephone etiquette, team player attitude and professional communication skills always.
- Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy
- Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
- Knowledge of computer applications, multi-line telephone systems, printers, and fax copy machines, which may include required data entry.
- Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
- Consistently reviews the schedules daily and communicates all changes to appropriate staff.
- Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
- Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
- Identifies customer service issues and resolves or initiates necessary follow-up.
- Always Adheres to all portions of the Orlando Health Professional Appearance Policy.
- Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
- Maintains regular communication with the practices regarding scheduling matters, as deemed necessary.
- Attends departmental meetings/in-services and participates in process improvement initiatives.
- Assume the responsibility for professional growth and development
Qualifications
Qualifications
- High school graduate or equivalent.
- Must complete Orlando Health medical terminology course within 90 days of hire.
- One (1) year of retail, customer service or health care.
- Computer experience required.
- Procedure scheduling experience (GI experience preferred but not required)