Sales and Education Associate

Sales and Education Associate

Pixi Inc. - Century City, CA

Key Responsibilities:

Boutique Customer Experience:

- Driving to meet and exceed daily sales goals.

- Providing an exceptional and consistent customer experience.

- Maintaining awareness of all store promotions.

- Capturing customer emails to grow future business.

- Answering all customer inquiries and sharing product information.

Boutique Visual Standards and Operational Excellence:

- Assisting with completion of boutique opening and closing checklists.

- Maintaining company brand standards by ensuring a neat, clean, and organized sales floor, cash wrap, and back room.

- Executing all visual directives and schematics to ensure the floor is set properly and timely.

- Remaining conscience of all loss prevention procedures and shrink activities.

Field Sales and Education:

- Conducting scheduled in-store selling and education shifts at assigned locations as needed.

- Building relationships with store leadership and beauty advisors.

- Educating associates on Pixi product benefits, routines, and selling strategies.

- Supporting customers alongside store teams to drive conversion and basket growth.

- Ensuring merchandising standards, tester hygiene, and signage accuracy.

- Capturing and escalating execution issues with clear documentation.

- Submitting visit recap with photos and actions within 24 hours.

- Participating in a weekly one-on-one touch base call with your manager to review store activity, escalate issues, and align on priorities.

Customer Care:

- Assisting and responding to the needs of customers promptly via different and changing platforms.

- Providing and maintaining an exceptional and consistent customer service experience.

- Maintaining a positive, empathetic, and professional attitude toward customers.

- Establishing long-term relationships with customers, offering personalised world-class service and recommendations.

- Seamlessly solving customer pain-points and challenges, seeing each interaction as an opportunity to create a lasting customer relationship and build brand loyalty.

- Anticipating the future needs of the customer by proactively recommending other products that would make a positive impact in their life.

- Retaining a high level of knowledge and familiarity with Pixi products, regimens, prices, product specifications, policies, and more to communicate efficiently to customer resulting in a high customer satisfaction rating.

- Diligently tracking and communicating customer issues, waitlists, concerns, and recommendations.

- Providing feedback on the efficiency of the customer service process to internal team.

- Embodying and articulating Pixi Beauty’s brand values within all customer interactions.

- All other responsibilities as assigned.