Program Associate I (Project Based)

Position Overview

We are looking for a highly organized, proactive, willingness to get things done, take responsibility and detail-oriented person with great communication and problem-solving skills to provide pre-sales and after-sales support to our customers and program managers.

Essential Job Functions

- Primarily responsible for managing Quality Assurance Requirements
- Ensure that Electronic Samples, Top of Production, Test Report and In-line Inspection Report are received; follow up if necessary
- Ensure accuracy of Electronic Samples and Top of Production Samples
- Creates Product Specifications and other Regulatory Requirements (Declaration of Conformity /MSDS and Declaration)
- Help with Packaging BOM audits
- Assist Program Associates and Lead with customer presentation needs
- Run necessary business reports and provide sound analysis
- Review, understand and communicate vendor business and compliance requirements
- Work with Product Engineers, Quality Assurance Team, Product Managers, Logistics and Merchandise Sourcing to resolve QA issues
- Processing item information entries in customer portal and monitor life cycle stage
- Perform special tasks and assignments as needed

Requirements

Education and Experience

- 4 years industry experience in similar role
- 4-year college degree
- Excellent verbal and written English

Proficiencies Required

- Excellent verbal and written skills and the ability to communicate effectively and professionally when giving and taking information in writing, in person and over the phone.
- Ability to take initiative and prioritize tasks
- Good time-management, organizational, and problem-solving skills
- Ability to work accurately with close attention to detail
- Strong interpersonal skills with the ability to work effectively with individuals and groups at all organization levels
- Ability to respond effectively to sensitive inquiries or complaints and maintain confidentiality of sensitive information
- Willingness to adapt to changing business needs and deadlines
- Solid IT skills with knowledge of Microsoft Word, Excel and PowerPoint
- Demonstrate a strong work ethic that includes neatness and punctuality

Benefits

- Free lunch meal, fruits, snacks, and drinks
- Onsite gym with a free professional instructor
- Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
- Weekly engagement activities with prizes that are up to 3,000 PHP
- Free upskilling academy to improve your performance and skillset
- State-of-the-art facilities from toilets to your workstation
- Amenities such as sleeping quarters, game area, chat room, shower room