About this role
How will you make an impact in this role?
As an AML Payment Investigations analyst, you will be performing analysis and remediation activities to complete customer files by speaking directly with Consumer, SBS and Corporate Card Members through outbound, inbound calls and emails. You will reach out to customers to understand the behavior of a customer and to request documentation support of all third-party payers on an account and deliver exceptional customer service while protecting American Express from AML risk.
This is a client-facing AML operations role requiring regular outbound calls to Consumer, SBS and Corporate Card Members across Australia/New Zealand, Singapore and Hong Kong. It is not a back-office analysis role.
Minimum Qualifications:
- Fluent in English (written and spoken), Cantonese and Mandarin for Singapore and Hong Kong markets.
- Experienced Customer Care Professional with analytical skills
- Know Your Customer (KYC) and Customer Due Diligence (CDD) experience is an advantage
- Knowledge of AML regulations is a plus
- Ability to distinguish main and side issues and to substantiate factual conclusions
- Ability to report the case effectively to the compliance department (ISAR)
- Understanding of American Express customer systems
- Strong teamwork, relationship, influencing and customer communication skills (verbal and written)
- Ability to communicate urgency and needs effectively with clients.
Compliance Language:
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid or onsite arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.