Lead Customer Deal Desk Specialist (Mandarin Speaking)

Location:

Level 17, 18 & 23
The Gardens North Tower
Mid Valley City, Lingkaran Syed Putra
Kuala Lumpur , WP KUALA LUMPUR 59200, MY

Oracle is a Fortune 100 company best known for its database software. Oracle is ranked as the world's largest database management company with US$100M in sales and 4,500 end users in 55 countries.

Our Mission is to provide a predictable, scalable, high quality, contracts service, by understanding customer intent and aligning Oracle teams in order to ensure compliant execution.

Our Values (AWARE)

Be A gile

W illing to Challenge the Status Quo

Be A ccountable

R espond with Sense of Urgency

E ngage to Build Trust

Job Description:

- The incumbent Deal Specialist creates, validates and processes contract documentation using Oracle's standard document templates, a set of contract options and in accordance with Oracle's policies and business approvals, in response to requests received from Sales.

- The incumbent Deal Specialist follows defined engagement guidelines to liaise with other Deal Management teams, Finance, Legal, and other groups across Oracle to ensure policy compliance and mitigate corporate risk.

- The incumbent Deal Specialist may work in a multicultural environment and cover multiple countries and/or lines of business. The work is fast paced and seasonal in nature, corresponding with Oracle’s quarterly and annual fiscal cycles.

Responsibilities:

- Drafting complex/ nonstandard contracts or agreements for assigned Oracle line of business, country, by utilizing approved standard and non-standard options to address all contract variations requested by Sales.

- Validate & Ensure prepared documents are in compliance with Oracle guidelines and policies (including Oracle’s business practices, pricing, licensing and revenue recognition principles) in order to mitigate Oracle's risk.

- Project manage deals by collaborating and bringing all teams such as Finance, Legal, Compliance, sales, DPOs etc on one single platform.

- Ensure all non-standard contract terms have been appropriately approved by Oracle in accordance with the relevant Oracle Global Approval Matrix and reflect all negotiated commitments.

- Advises and assists Sales on what approvals are necessary for non-standard/ Complex transactions.

- Support internal teams by interpreting terms already included in drafted documents as well as providing advice on non-standard terms prior to the finalization of a document.

- When a Deal Manager is managing a deal, partner with the Deal Manager with Customer Centric approach to ensure that stakeholder expectations and deliverables are met. When a deal is not being managed by a Deal Manager, act as the primary contact for the contracting process for internal business partners.

- Maintain knowledge of contract processes, systems, tools and applications.

- Customer Centric - Identify/anticipate problems and initiate actions to ensure Customer requirement are delivered efficiently.

- Other responsibilities may be deemed appropriate by Oracle management