IT Operations

Join TMGM, a globally recognised multi-asset financial services provider headquartered in Sydney since 2013. We specialise in clearing and broking services, providing clients with access to more than 12,000 tradeable products, including Forex, CFDs, equities and bonds.

TMGM is proud to partner with globally recognised sporting brands, including Chelsea Football Club and the Brooklyn Nets, supporting innovation and engagement across financial and sporting markets worldwide.

About the Role

TMGM is looking for a proactive and customer-focused IT Support Engineer to join our team in Limassol, Cyprus.

The successful candidate will provide day-to-day technical support to employees, troubleshoot hardware and software issues, manage IT service requests, and assist with user onboarding, access management and device configuration.

We are seeking a hands-on IT professional with a strong technical foundation and a practical approach to problem-solving, who can support our local team while working closely with our wider international IT function.

- Install and configure computer hardware, software, systems, networks, printers, and scanners.
- Monitor and maintain computer systems and networks, responding in a timely manner to service issues and requests.
- Provide technical support across the company to ensure optimal operations.
- Set up accounts for new users and assist with password or login problems.
- Test and evaluate new technology to drive continuous improvement in IT support.
- Ensure security and privacy of networks and computer systems.
- Provide support, including procedural documentation and relevant reports.
- Keep records of repairs and fixes for future reference.
- Offer timely technical support and teach users how to utilize computers correctly.
- Conduct electrical safety checks on computer equipment to ensure compliance with industry standards.

Requirements

- Associate's or Bachelor's degree in Computer Science, Information Technology or a related field is preferred.
- Previous hands-on experience as an IT Support Engineer, IT Technician or in a similar technical support role.
- Excellent diagnostic, troubleshooting and problem-solving skills.
- Good understanding of computer hardware, software, operating systems and networking fundamentals.
- Experience supporting Windows and macOS environments; familiarity with Linux would be an advantage.
- Experience with Microsoft 365 and user account administration; familiarity with Active Directory or similar platforms would be an advantage.
- Familiarity with IT ticketing systems would be considered an advantage.
- Understanding of IT security, data privacy and best practices for maintaining secure systems.
- Ability to prioritise multiple technical requests and work independently when required.
- Strong organisational skills with attention to detail and accurate documentation.
- Excellent communication and interpersonal skills, with a proactive, customer-focused approach.
- Relevant IT certifications, such as CompTIA A+, Microsoft certifications or equivalent, will be considered an advantage.

Benefits

Why TMGM?

- Join an industry leader with global brand partnerships and ambitious growth plans.
- Be part of a dynamic, collaborative, and results-driven team.
- Drive meaningful impact at the intersection of finance and sport.
- Competitive remuneration and professional development opportunities.