Design for Service Assistant (Contractor)

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Job Responsibilities: • Manage DFS sample inventory, including receipt, loans, shipments, transfers, and returns, ensuring accurate and traceable records. • Coordinate sample availability for serviceability reviews, repair video production, and service training. • Support serviceability reviews for consumer laptop,desktops, all-in-one PCs, and other assigned products, including disassembly, reassembly, photography, and documentation under engineering guidance. • Assist in maintaining service spare-parts definitions, customer-replaceable component information, and review issue tracking lists. • Collect and consolidate project data, review status, outstanding actions, and monthly reporting materials. • Coordinate with engineering and training teams to follow up on sample requests, documentation needs, and open issues. • Maintain project tracking tools and supporting documentation to improve data accuracy, visibility, and operational efficiency.
Job Requirements: • Associate degree or above in Mechanical Engineering, Electronics, Computer Technology, or related fields. • Basic knowledge of computer hardware, with practical disassembly and reassembly skills and an awareness of safe handling practices. • Proficiency in Excel, Word, and PowerPoint for inventory tracking, data consolidation, and reporting. • Ability to read English technical documentation and communicate through routine English emails. • Strong attention to detail, coordination skills, and the ability to manage multiple tasks. • Experience in sample management, hardware testing, repair, or technical support is preferred. • Basic knowledge of AI, scripting, data processing, or workflow automation is a plus. • Strong ownership, communication skills, and a continuous improvement mindset.

岗位职责: • 管理 DFS 样机台账，协调接收、借用、寄送、转交和归还，确保记录准确、可追踪。 • 协调可维修性评审、维修视频制作及服务培训所需的样机，跟进样机安排和使用进度。 • 在工程师指导下，支持消费类笔记本，台式机、一体机及其他指定产品的可维修性评审，包括拆装、拍照和记录整理。 • 协助维护维修备件定义、客户可更换部件信息及评审问题跟踪清单。 • 收集并汇总项目数据、评审状态、待办事项及月度报告材料。 • 对接工程和培训团队，跟进样机申请、资料需求及未关闭问题。 • 维护项目跟踪工具和相关文档，提升数据准确性、信息透明度及工作效率。

岗位要求： • 大专及以上学历，机械、电子、计算机或相关专业。 • 了解电脑硬件组成，具备基础拆装能力及安全操作意识。 • 熟练使用 Excel、Word 和 PowerPoint，能够开展台账维护、数据汇总及报告整理。 • 能阅读英文技术资料，并进行日常英文邮件沟通。 • 工作细致，具备协调能力和多任务管理能力。 • 有样机管理、硬件测试、维修或技术支持经验者优先。 • 了解并会利用AI，脚本开发、数据处理或流程自动化者优先。 • 具备责任意识、良好的沟通能力和持续改进意识。