MANAGER TRANSPORTATION BUSINESS SUPPORT

Job ID: 66980
Job Category: Operations & Maintenance
Division & Section: Transportation Services, Business Performance
Work Location: North York Civic Centre, 5100 Yonge St.
Job Type & Duration: Full-time, Permanent
Salary Range: $126,000.00 - $176,140.00
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 13-OCT-2026 to 02-NOV-2026

Job Summary

Reporting to the Director Transportation Business Performance, the Manager Transportation Business Support provide strategic leadership for the division's business support functions, including contract management, business process improvement, technology planning and governance, performance measurement, operational support services, and/or ensuring the state of good repair for Divisional facilities.

This position leads the development and implementation of divisional business strategies, management controls, compliance frameworks, technology initiatives, and operational service planning and improvement programs that support the efficient delivery of Transportation Services. As key member of the management team, the Manager provide expert advice to senior leadership on contract administration, procurement governance, enterprise systems, operational effectiveness, organizational performance, and risk management to drive operational excellence. The Manager of Transportation Business Support works collaboratively with internal and external stakeholders to advance divisional priorities, ensure compliance with corporate requirements, and deliver innovative, cost-effective business solutions that support operational excellence across Transportation Services.

For the subject recruitment, the Manager Transportation Business Support (Fleet & Facilities) is responsible for leading the planning, procurement, management, and maintenance of Transportation Services’ divisional fleet, facilities, and operational assets. The role oversees a team responsible for:

- Managing facilities, in partnership with Corporate Real Estate Management (CREM), including the planning and maintenance of offices, road maintenance yards, and equipment and snow storage spaces required to support staff, equipment, and materials;

- Managing the lifecycle of fleet vehicles and equipment, ensuring assets are maintained in a state of good repair and available to support operational needs; and

- The procurement and administration of contracts supporting fleet and facilities operations, and the coordination of pilot projects to evaluate new vehicles, equipment, and technologies for operational suitability and effectiveness.

Major Responsibilities

Divisional Fleet & Facilities Management

- Monitors and evaluates the state-of-good-repair for divisional fleet & facilities

- Coordinates maintenance needs for fleet vehicles through Corporate Fleet Services

- Monitors fleet usage and evaluates fleet needs annually;

- Prepares budget plans for the whole lifecycle costs associated with divisional facilities

- Procures and administrates contracts supporting planning, construction and maintenance of divisional facilities

Strategic Leadership and Operational Effectiveness

- Provides strategic leadership for the development, implementation and continuous improvement of divisional business support programs, management systems, policies, controls and performance frameworks supporting Transportation Services.

- Leads division-wide projects, strategic initiatives and special assignments to advance business, operational and technology priorities.

- Identifies and implements opportunities to improve service delivery, operational performance and organizational effectiveness through process improvements, standardization and innovation.

- Develops business plans, policies, procedures and performance measures that support divisional objectives and continuous improvement.

Financial and Human Resource Management

- Develops, recommends and administers the annual operating budget for the unit and ensures expenditures are controlled within approved funding allocations.

- Manages, motivates, coaches and develops staff, fostering high standards of performance, accountability, innovation and continuous learning.

- Supervises the day-to-day operation of assigned staff, including work assignment, scheduling, performance management, attendance management, training and employee development.

- Manages assigned projects, ensuring effective teamwork and communication, high standards of work quality and organizational performance and continuous learning.

- Monitors employee performance, recommends corrective action where necessary, and supports workforce planning and succession management initiatives.

- Develops, plans, coordinates and facilitates Divisional training programs, including GPS monitoring/reporting, and other technical training for supervisors or operators as required to maintain currency with best practices related to fleet usage.

Stakeholder Engagement

- Provides strategic policy advice, day-to-day operational support and professional judgement on complex and contentious issues for the General Manager and senior management.

- Assists the Divisional senior management team with coordinating administrative processes, including coordination with other Transportation units to ensure fleet is properly utilized by redeploying where necessary.

- Coordinating with external stakeholders on acquiring additional snow storage locations.

- Represents the Transportation Services Division at meetings with standing committees, elected officials and staff of other sections, divisions, agencies, community and special interest groups, citizens and consultants.

- Creates and manages interdivisional, interdisciplinary and interagency teams and consultation processes to plan toward and support project delivery while addressing political, community, business and other stakeholder interests.

- Establishes, maintains and develops linkages to other divisions, agencies, boards and commissions to ensure effective partnerships. Solicits input from other divisions, agencies, boards and commissions and others on programs, standard and directions.

- Leads consultation and engagement processes, including the coordination of working groups, advisory committees, and project stakeholders.

- Collaborates and negotiates with internal and external partners to support effective project delivery and decision-making.

- Prepares reports, briefing materials, correspondence, and presentations for senior management, elected officials, and other stakeholders.

- Develops and implements detailed plans and recommends policies regarding program specific requirements.

Project and Program Management

- Leads, manages, and undertakes programs, projects, studies, and initiatives related to divisional fleet management and the development, maintenance, and optimization of divisional facilities.

- Applies project management best practices to plan, coordinate, monitor, and deliver projects within approved scope, timelines, and budgets.

- Conducts research, environmental scans, and analysis of industry developments, legislation, corporate policies, and practices in other jurisdictions to provide informed recommendations and support continuous improvement initiatives.

- Acts as the Division's facilities coordinator, developing and maintaining service agreements with corporate partners, representing the Division on facilities-related committees, and coordinating divisional space, accommodation, and facility planning requirements.

- Provides technical expertise and strategic leadership on divisional fleet and facility matters, including fleet utilization, replacement planning, vehicle technologies, facility lifecycle management, state-of-good-repair initiatives, repairs and upgrades, space optimization, and future facility planning.

- Provides advice and recommendations on project status, technical matters, implementation considerations, risks, and financial implications.

- Ensures compliance with applicable legislation, regulations, corporate policies, and divisional standards, including occupational health and safety requirements.

- Ensures that the project expenditures are controlled and maintained within approved budget limitations.

Key Qualifications

- University degree in civil engineering, mechanical, or industrial engineering, or a related discipline. Registration as a Professional Engineer (P.Eng.) and member in good standing with Professional Engineers Ontario (PEO) is a requirement of this position.

- Extensive experience managing complex procurement processes, contracts, and vendor relationships including contract development, administration, audit controls and compliance monitoring, and performance management. Direct experience related to fleet and / or facilities management is an asset.

- Extensive experience leading complex projects from inception to implementation, including stakeholder engagement, issue resolution, and the management of political and community interests. PMP certification is an asset.

- Considerable experience supervising and developing employees to achieve performance goals and operational objectives.

- Ability to lead, supporting, or administering enterprise business applications and technology-enabled business transformation initiatives, preferably including asset management, work management, or operational systems.

- Ability to develop and implementing performance measurement frameworks, management reporting systems, business plans, service standards, and continuous improvement initiatives.

- Highly developed leadership and supervisory skills with demonstrated ability to manage, motivate, coach, develop and engage staff while fostering a culture of accountability, innovation, collaboration, and continuous learning.

- Excellent analytical, strategic thinking, problem-solving and decision-making skills, with the ability to assess complex operational and business issues, evaluate risks, and develop practical solutions and recommendations.

- Highly developed communication, consultation, stakeholder relationship management and presentation skills, with the ability to build partnerships, influence decision-making, prepare executive-level reports and briefing materials, and represent the Division with senior leaders, Members of Council, external agencies and community stakeholders.

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