Order Handler and Customer support rep

The Digital Commerce Product Line in Veracity is responsible for Veracity Marketplace, subscriptions, payments and related digital commerce services. We enable DNV customers around the world to discover, purchase and manage services online through a seamless digital experience.

We are experiencing strong growth and are looking for a customer-focused and proactive team member who thrives in a dynamic environment and enjoys combining operational excellence with continuous improvement.

Veracity has today 2 million service subscriptions from more than 400.000 users in more than 24.000 companies. Over 400 services are available in this ecosystem today, and it is growing rapidly!

Why join us?

You will join a small, highly skilled and collaborative team that plays a critical role in supporting Veracity's continued growth. We work at the intersection of technology, customer experience and commercial operations, and we are passionate about making it easier for customers to do business with us.

We value teamwork, curiosity, continuous learning and taking ownership. While we work hard and have high expectations, we also enjoy working together and celebrating our successes.

Responsibilities

- Process and manage customer purchases and renewals through Veracity Marketplace.
- Build and maintain positive customer relationships and provide customer insights and feedback to Product Management.
- Conduct customer verification activities and oversee product provisioning processes.
- Manage subscription renewals, upgrades and related customer enquiries.
- Support customers with purchasing processes and commercial requirements where relevant.
- Understanding the digital customer journey and purchase processes in Veracity front end & back-end systems, and support development teams with input for process optimization incl. testing of new releases for this.
- For relevant candidates, additional responsibilities and broader responsibilities within the team may be included in addition to financial control and sales operations for Digital Commerce.

Position Qualifications

- A strong understanding of the importance of customer satisfaction and loyalty as a key differential in competitive business environments.
- Relevant higher education in business, administration, finance or a related field. Relevant experience may compensate for formal education. Experience in process optimization of commercial processes.
- Experience with Salesforce CRM and/or Oracle Finance is highly beneficial but not essential.
- Background from international IT/software organizations is an advantage.
- Strong organizational skills and ability to perform under pressure.
- Excellent English skills, orally and written.
- Curiosity and an eagerness to learn.

Personal Qualifications

We are a small, high-performing team that values collaboration, continuous learning and a positive working environment. We are looking for someone who enjoys taking ownership, supporting customers and contributing to the team’s success. The more of the following characteristics you recognise in yourself, the more likely it is that you will thrive in this role:

- You enjoy working with customers and solving practical challenges.
- You take ownership of your work and follow tasks through to completion.
- You are structured, detail oriented and able to manage multiple priorities.
- You are comfortable working in a dynamic environment where priorities can change.
- You are curious, eager to learn and motivated to continuously develop your skills.
- You are proactive in identifying improvements and helping solve problems.
- You are a collaborative team player with strong communication skills.
- You contribute to a positive team culture and value feedback as a tool for learning and growth.

Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.