About this role
Eligibility
Qualifications
- Minimum Bachelor’s degree in Marketing, Communications, Media Studies, or a related field preferably a Master’s, from an HEC-recognized institute/university
- Qualification in Islamic Finance will be an added advantage.
Experience
- Minimum 2-3 years of relevant working experience.
Skills
- Proficiency in Social Media, Community Management & Moderation Platforms
- Excellent Written Communication, Customer Service & Interpersonal Skills
- Strong Judgment, Complaint Handling & Escalation Management
- Analytical, Problem-Solving & Reporting Skills
Key Responsibilities
- Responding to customer queries, complaints, and feedback across social media channels in a timely and professional manner.
- Monitoring social media conversations and moderating comments and interactions in line with community guidelines.
- Escalating complex, sensitive or unresolved customer issues to competent authorities or relevant departments.
- Maintaining accurate records and providing insights on recurring issues and customer sentiment.
- Working in rotational shifts, including weekends and public holidays, as required to ensure continuous social care coverage.
Department:
Service Quality Department
Location:
Head Office - Karachi
Last Date:
November 13 th , 2026