About this role
Eligibility
Qualifications
- Minimum Bachelor’s degree in Marketing, Communications, Media Studies, or a related field preferably a Master’s, from an HEC-recognized institute/university
- Qualification in Islamic Finance will be an added advantage .
Experience
- Minimum 8 years' of relevant working experience.
Skills
- Social Media, Community Management & Digital Customer Care
- Leadership, People Management & Coaching
- Stakeholder Management & Escalation Handling
- Analytical, Problem-Solving & Decision-Making Skills
Key Responsibilities
- Overseeing customer complaints, escalations, and sensitive cases, ensuring timely resolution.
- Driving continuous improvement through customer feedback, social media trends, and team performance analysis.
- Developing and implementing processes, service standards, and escalation frameworks to enhance customer experience.
- Ensuring effective staffing, floor management, and shift coverage for uninterrupted Social Care operations.
Department
Service Quality Department
Location:
Head Office - Karachi
Last Date:
November 13 th , 2026