Senior Manager - Projects & Systems(Pre-Acq)

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What’s in it for YOU

- SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees

- Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees

- Dynamic, Inclusive and Diverse team culture

- Gender Neutral Policy

- Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits

- Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Lead, manage and provide oversee key operations projects from initiation to delivery by ensuring timely implementation with high quality outcomes. The role is responsible for system setups/implementations of new Product launches, policy changes on system as well as projects impacting key Operations metrics like Automation, Productivity, Accuracy, Cost, Customer experience as well as regulatory compliances.

Role Accountability

- Work with the Operations Leadership Team to identify and implement projects which support the growth of business & positively impact our key deliverables/metrics on accuracy, productivity, customer experience, TAT & regulatory adherences.

- Project Management – Drive critical Projects for operations which includes ideation /conceptualization of changes, Impact analysis & detailed BRD submissions .

- Develop detailed Project plans & associated Operations resource allocation /schedules including UAT scripts creation/execution. Coordinate internal and external resources for the planning and execution of projects

- Stakeholder Management & Communication– Monitor and communicate regular project progress, risks & issues to stakeholders including SMT

- Proactively work to remove project obstacles, identify, and manage issue escalations, and provide support to teams balancing competing priorities

- Conduct project risk reviews and appropriate mitigation. Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards

- Ensure timely & accurate Production system maintenances for Operations systems for the predefined front end setups ( new products as well as ongoing business requirements)

- Assess and identify continuous improvement opportunities to ensure optimal process flow & outcomes.

- Manage various team dynamics & responsible for teams career path ensuring consistency in operations in line with business goals & objectives

- Ensure process documentation and compliance adherence as well as Audit readiness - Internal and external audit readiness on records, S.O.P.'s, deviation/exception, processes- measured in terms of adherence to laid down processes

Measures of Success

- Projects in scope Vs delivered successfully

- Minimal Variance in terms of schedules of delivery

- 100% accurate system set ups/accurate maintainences as per TAT defined

- Impact created via projects on key Ops metrics

- Timely and accurate progress/risk/deviation reporting

- No adverse observations from internal/external audits

Technical Skills / Experience / Certifications

- Understanding of core systems like V+/CardOne/CEMS/WCP etc.

- Understanding of Operations processes

- Understanding of the regulatory landscape for Operations processes

Competencies critical to the role

- Analytical Ability

- Innovation & Problem Solving

- Detail Orientation

- Process Orientation

- Stakeholder Management

Qualification

MBA/ PGDM in any discipline

Preferred Industry

FSI