Phone Sales Associate

About Us

Since 2018, Deluxe Med Spa has been a trusted name in non-invasive aesthetics across Southern California, known for advanced, personalized care in injectables, laser therapies, and customized skincare. Our commitment to innovation and results-driven treatment has made us a go-to destination for clients seeking natural, refined outcomes.

At Deluxe, we foster a warm, inclusive environment where clients and team members alike feel genuinely supported. Our team upholds the highest standards of education, ethics, and integrity, and we believe in collaboration, transparency, and respect. Those values shape our culture and every client experience. We also invest in our people: ongoing training and promotion from within are how many of our team members have grown their careers here.

About the Role

Deluxe Med Spa is looking for a Phone Sales Associate to manage inbound and outbound calls, convert leads into booked appointments, and make sure no inquiry goes unanswered. You’ll be based in Brea or Diamond Bar and support phone operations across multiple Deluxe locations.

This is a sales role with a real career path. If you have med spa experience, enjoy the phone, and want to grow into a higher-earning sales career in aesthetics, we’ll invest in getting you there.

Responsibilities

- Answer and manage inbound calls promptly and professionally, and follow up on missed calls, web inquiries, and leads the same day

- Convert prospective clients into booked appointments through consultative phone sales

- Coordinate scheduling across Deluxe locations using practice management software

- Maintain accurate documentation of client interactions, follow-ups, and lead status

- Collaborate with clinic managers and front desk teams to ensure a smooth client handoff

- Track and report on lead volume, conversion rates, and call activity

- Support outbound outreach for promotions, re-engagement campaigns, and appointment reminders

Requirements

- 1+ year of experience in a med spa or aesthetics setting (phone sales, front desk, patient coordination, or sales) — required

- Excellent English communication skills, written and spoken — required

- Mandarin Chinese proficiency, written and spoken — strongly preferred

- Confident phone presence with strong sales instincts

- Working knowledge of aesthetic treatments (injectables, lasers, skin treatments) and how to talk about them with clients

- Strong organizational skills and ability to manage high call and follow-up volume

- Comfortable working across multiple locations and teams

- Proficiency with scheduling or CRM software (Zenoti experience a plus)

- On-site in Brea or Diamond Bar minimum 4 days/week

- Available Monday–Friday

Your Growth Path

We promote from within, and this role is built as the first step in a sales career at Deluxe:

- Phone Sales Associate: Build your foundation in consultative selling, treatment knowledge, and client relationships, with commission on every booking you drive.

- Aesthetic Sales Consultant: Strong performers advance into in-person consultations, working directly with clients on treatment plans, with higher earning potential and expanded client-facing responsibilities.

- Sales leadership: For those who want to keep growing, there’s room to develop into leading and coaching a sales team.

You’ll get hands-on training in aesthetic treatments and sales technique, regular feedback on your numbers, and a clear picture of what it takes to move up.

Compensation

- $25–32/hr + commission

Benefits

- 401(k)

- Health insurance

- Paid time off