About this role
Basic Job Description:
The Transport Driver plays a key role in our work of transporting clients to needed care within and outside our contracted area. They are often the only in-person representative of the company, providing excellent customer service to facility staff, clients, and family members.
This full-time position is remote with a fluid block schedule. Car and software are provided; PTO, healthcare benefits, and 401(k) are available.
Essential Duties and Responsibilities
- Long- and short-distance driving, coordinating routes and schedules with dispatchers.
- Retrieve and secure clients and personal belongings for trip to destination facility.
- Maintain detailed log of working hours in compliance with state and company policies, submitting monthly to Field Supervisor.
- Ensure mechanical issues with the vehicle are corrected promptly, reporting defects, accidents, and violations immediately.
- Perform daily maintenance of vehicle (refueling, cleaning, snacks/water, etc.)
- Interact with facility staff, clients, and family members in a professional manner.
- Address problems and create solutions, collaborating with Dispatcher and elevating problems to Field Supervisor when necessary.
- Enter data into Samsara system, maintain logs of calls, incidents, miles driven and more, submitting reports monthly to Field Supervisor.
- Work collaboratively with Director of Operations and Field Supervisors to update and maintain a list of facility contacts.
- Drive excellence by creating efficiencies that will reduce the arrival time for transports (under the 2-hour maximum). Report all overages to Field Supervisor.
- Other duties as assigned by Leadership.
Qualifications
Requirements
- Minimum of a high school degree; excellent driving record.
- Must be at least 26 years of age.
- Experience in the military, security, law enforcement, mental health or other relevant position.
- Proficient in English (oral and written); active listener.
- Tech-savvy, good typing skills, and experience with data entry.
- Proven ability to work remotely, managing time effectively to produce results.
- Operate in highly stressful situations from both internal and external sources, adapting and making decisions as needed.
- Ability to multi-task, interpreting on-going problems and suggesting possible solutions.