Global Talent Acquisition Manager - 12 Month Mat Cover

WE ARE HIRING A GLOBAL TALENT ACQUISITION MANAGER (12 MONTH MAT COVER)

Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?

If so, you’ve probably experienced a TLC Worldwide campaign - without even knowing it.

At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.

We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.

We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.

Here are a few things that we've got to offer:

- Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients
- Weekly webinars to support your development through our People Academy
- Annual TLC Wellness Week and programmes throughout the year
- TLC Culture Club - including seasonal social events, tasty lunches & more
- TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave
- TLC Rise - supporting and empowering women into leadership roles
- 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
- TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme

We're looking for an experienced, proactive and commercially minded recruiter to take ownership of talent acquisition across our 12-market global business. You'll identify and engage exceptional talent, build strong pipelines, manage recruitment processes end-to-end and continuously improve how we hire. Most importantly, you'll ensure every candidate experiences a hiring journey that is personal, efficient and distinctly TLC.

This is an opportunity to make a genuine impact in a fast-growing, private equity-backed business, partnering closely with leaders across multiple markets and functions.

As Global Talent Acquisition Manager, you will:

- Directly source and headhunt talent across our global markets, with a strong focus on commercial and growth-focused roles.
- Build and maintain talent maps, market insight and candidate pipelines that keep us ahead of hiring demand.
- Manage recruitment processes from brief through to offer and onboarding.
- Lead recruitment campaigns for high-volume hiring needs.
- Partner with hiring managers and leadership teams to improve hiring quality, speed and effectiveness.
- Enhance our recruitment tools, frameworks and processes to create a best-in-class experience for candidates and hiring teams.
- Support and influence our employer brand, ensuring TLC is positioned as a compelling place to build a career.

While most roles will be sourced directly, you will also partner with external search firms on selected senior or specialist hires, ensuring every candidate receives the same high standard of TLC experience.

What you'll be doing:

Talent Mapping & Headhunting

- Proactively identify, engage and attract high-calibre passive talent across multiple markets.
- Build and maintain live talent maps and candidate pipelines across key functions.
- Develop deep insight into local talent markets, including competitor landscapes and candidate motivators.
- Lead direct sourcing for Growth and commercial hiring needs globally.
- Partner with external search providers on approved senior appointments, ensuring quality, consistency and strong candidate engagement throughout the process.

Talent Acquisition Delivery & Candidate Experience

- Own recruitment processes from briefing to offer acceptance.
- Manage candidate pipelines through TeamTailor, ensuring momentum, communication and a positive experience at every stage.
- Build strong relationships with candidates and act as a trusted ambassador for TLC.
- Negotiate offers confidently, including roles with commission and variable compensation structures.
- Provide regular updates and market insights to hiring managers, Managing Directors and senior stakeholders.

Talent Acquisition Campaigns

- Design and deliver targeted recruitment campaigns for high-volume roles.
- Collaborate with local teams and Marketing to maximise reach and candidate engagement.
- Track and analyse hiring metrics including time-to-fill, cost-per-hire and quality-of-hire.
- Use data to optimise campaigns and improve hiring outcomes.

Hiring Excellence & Continuous Improvement

- Drive improvements across talent acquisition frameworks, interview processes, assessment methods and hiring tools.
- Create practical resources and playbooks that enable managers to hire effectively.
- Leverage TeamTailor data and automation to improve efficiency and decision-making.
- Champion quality-of-hire as a key measure of recruitment success.

Employer Brand

- Help bring TLC's Employee Value Proposition to life throughout the candidate journey.
- Provide candidate and market insight to strengthen our employer brand positioning.
- Partner with Marketing on careers content and talent attraction campaigns.
- Ensure our external reputation reflects the reality of life at TLC Worldwide.

What Success Looks Like

- Outstanding candidate experience, reflected in feedback, engagement and employer reputation.
- Consistently high-quality hires across the roles you manage.
- Strong talent pipelines and market intelligence across multiple regions.
- Effective partnerships with hiring leaders who view Talent Acquisition as a strategic partner.
- Measurable improvements to recruitment processes, tools and hiring outcomes.
- Successful delivery of growth-critical hires across the business.

About You

Essential Experience & Skills

- Proven track record of direct sourcing and headhunting across multiple countries and talent markets.
- Experience recruiting commercial, sales or revenue-generating roles, alongside experience hiring within areas such as strategy, creative, account management or operations.
- Strong relationship-building and stakeholder management skills.
- Exceptional communication skills and the confidence to engage candidates at all levels, from emerging talent to senior leaders.
- Passion for delivering an outstanding candidate experience.
- Demonstrable experience improving recruitment processes and hiring quality.
- Experience managing offer negotiations, including commission-based compensation structures.
- Experience running recruitment campaigns for high-volume hiring.
- A proactive, solutions-focused mindset with the ability to work independently and at pace.
- Strong commercial awareness and a results-driven approach.

Desirable

- Experience with TeamTailor or a comparable modern Applicant Tracking System (ATS).
- Experience partnering with retained or preferred-supplier executive search firms.
- Experience working across international markets.

(Language skills are not required. TLC Worldwide operates primarily in English.)

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.

A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If you're excited by everything we've told you, then it's time to apply!