About this role
Customer Service Team Member
Location: Ooltewah, TN
Schedule: Full-Time | Monday–Friday (Day Shift)
Pay: Hourly, based on experience.
Position Overview
We are a growing local manufacturing company seeking a friendly, detail-oriented Customer Service Team Member to join our team. In this role, you'll serve as a primary point of contact for customers, providing exceptional service while supporting daily office operations. The ideal candidate enjoys working with people, communicates professionally, and thrives in a fast-paced environment.
What You'll Do
- Provide excellent customer service by phone, email, and in person.
- Respond to customer inquiries accurately and professionally.
- Process customer requests and assist with order-related questions.
- Maintain accurate records and complete data entry with a high level of attention to detail.
- Communicate effectively with customers and internal departments to ensure timely resolution of issues.
- Utilize Microsoft Office and other company software to support daily operations.
- Perform general administrative and customer support tasks as assigned.
What We're Looking For
- Excellent verbal and written communication skills.
- Strong customer service mindset with a professional and positive attitude.
- Proficiency with Microsoft Office (Outlook, Word, and Excel).
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize responsibilities in a fast-paced environment.
- Dependable, team-oriented, and eager to learn.
- Previous customer service or office experience is preferred but not required .
Why Join Us?
We offer a stable, full-time opportunity with a growing local company where you'll be part of a supportive team and play an important role in delivering outstanding service to our customers. If you enjoy helping people and are looking for a long-term career opportunity, we'd love to hear from you.
Apply today and become part of our growing team!