About this role
Job Requirements
Position Summary
The Language Services Lead Interpreter is responsible for coordinating, supporting, and improving the delivery of interpretation services across the healthcare system. This role services as a liaison between interpreters, clinical staff, patients to ensure effective communication.
Minimum Requirements
Education
- High school graduate or GED
Experience
- 2 plus years of experience in interpreting in a healthcare environment
- Knowledge of medical terminology, EHR
License/Registration/Certifications
- N/A
Preferred Requirements
Preferred Education
- Associate or bachelor’s degree
- Successful completion of medical terminology and medical interpretation training
Preferred Experience
- N/A
Preferred License/Registration/Certifications
- CCHI, CMI or NIC
Core Job Responsibilities
- Coordinates the Language Services interpreting assignments for all SRHS Health sites.
- Serves as a point person for the daily language support needs
- Assists in assessing the interpreting needs of the organization
- Assists in assessing interpreting skill level of all Spanish speaking bi-lingual staff and residents across the organization
- Coordinates monthly interpreter schedule
- Assists in training new staff on internal processes and procedures
- Assists in training staff serving in other roles across that organization that serve as back up interpreters on interpreting policies and procedures
- Must be bilingual in English and Spanish with strong verbal and written skills in this language.
- Must be able to manage multiple tasks, assignments, and deadlines.
- Collaborates with Dispatcher to ensure that medical interpreter requests are met on a timely basis.
- Must possess strong interpersonal skills and be able to exercise good judgment, tact, and diplomacy.
- Must be available to work flexible hours, including Evenings, weekends and holidays, on an as needed basis.
- Ensures that medical interpreter Code of Ethics is followed during encounters with staff and patients/guests.
- Assists English speaking employees to communicate with Limited English Proficient patients/guests in culturally and linguistically appropriate styles and behaviors.
- Records & documents medical interpretation activities according to departmental guidelines, noting staff or patient’s concerns & issues related to risk management directives or violations of hospital policies.
- Must be well organized and attentive to details.
- Must be able to establish and maintain effective working relationships with coworkers, staff, and patients
- Other duties as assigned