Manager, Sales Coordinator

Job description:

Are you passionate about bringing your experience to a world class company that is market leading in both content and technology? If yes, we're looking for you.

We are seeking a highly organized, detail oriented Sales Support Coordinator Manager to lead the Sales Support Coordinator team in our Mexico City office and to act as a working contributor on data, reporting, and analytics for the Sales and Leadership teams.

The position combines people leadership with direct individual contribution. The Manager is accountable for the performance, quality, and development of the team, including the Sales Support Coordinator Lead, while retaining ownership of a meaningful share of the data and reporting delivered to Sales and Leadership, using tools such as Alteryx, advanced Excel, and Salesforce. The role is well suited to an experienced professional who values structure and process discipline, develops others, and can translate complex data into clear insight, with strong expectations for accuracy, responsiveness, and professionalism.

Key responsibilities:

In this opportunity as a Sales Support Coordinator Manager, you will lead the team by:

- Managing, coaching, and developing a team of Sales Support Coordinators, with the Sales Support Coordinator Lead reporting directly to you.
- Owning workload planning and prioritization across the team, ensuring high quality and timely delivery of all support activities.
- Acting as the senior point of contact for Sales and Leadership on support needs, clarifying requirements and setting expectations on scope and turnaround.
- Setting performance expectations and running regular one to one meetings, goal setting, performance reviews, and career development conversations.
- Leading hiring, onboarding, and training for the team, and building the documentation and playbooks that make onboarding repeatable.
- Ensuring the team adheres to the hybrid work policy, including monitoring and reinforcing that coordinators are in the office the minimum required days.
- Serving as the escalation point for the team, including acting as a DCA escalation point and liaison with Customer Service on customer related issues such as complaints and technical support.
- Coordinating with other departments on customer issues, including Customer Service, Professional Services, Solution Consulting, Proposition, and the Order team.
- Identifying opportunities to streamline and standardize processes, documenting best practices, and training the team on new tools and workflows.

You will also:

- Extracting, transforming, and consolidating data from multiple systems, such as Salesforce, internal databases, and spreadsheets, using Alteryx and advanced Excel.
- Building and maintaining recurring reports and dashboards on sales performance, pipeline, campaign results, and customer usage for Sales and Leadership.
- Owning data quality in Salesforce, including data cleansing, deduplication, and periodic audits of lead, account, and opportunity records, and setting the standards the team follows.
- Analyzing trends and producing clear, concise summaries and visualizations that support decision making, rather than handing over raw data.
- Automating manual and recurring reporting through Alteryx workflows and Excel automation to reduce effort across the team.
- Consolidating and interpreting campaign performance metrics, for example response rates, meetings booked, and pipeline influenced, and reporting on them to leadership.
- Maintaining core sales databases and reporting on sales numbers, usage, and online versus print content.
- Partnering with Sales Operations and Marketing on reporting requirements, definitions, and metric consistency.

Required Qualifications:

You're a fit for the role if your background includes:

- Bachelor’s degree or equivalent work experience.
- 6 or more years of experience in sales support, sales operations, business analytics, or a similar role supporting sales teams, including at least 2 years formally managing or leading a team.
- Fluent English, spoken and written, with strong, professional communication skills in both English and Spanish.
- Advanced proficiency in Microsoft Office, especially Excel, including pivot tables, lookups, nested formulas, basic macros or automation, and reporting, and the ability to build and refine reports and templates for the team.
- Hands on experience with Alteryx, or a similar ETL or data preparation tool, for data blending, transformation, and workflow automation.
- Strong, hands on experience with Salesforce, or a similar CRM, to manage and report on leads, accounts, opportunities, and activities, and to guide others in best practices.
- Demonstrated ownership of data quality and reporting standards, with a methodical approach to validating and reconciling data.
- Comfort working with large data sets and a high level of attention to detail.
- Proven ability to coach, motivate, and develop others, and to give clear feedback.
- Demonstrated ability to learn new systems, tools, and processes quickly, and to help others do the same.
- Proven track record of maintaining stable performance under pressure, managing multiple priorities, and meeting deadlines.

Preferred Qualifications:

- Resilience, persistence, and patience when facing challenges or data issues, with the ability to support and motivate team members through change.
- Openness and flexibility to adapt to new situations, processes, and ways of working, and to drive continuous improvement across the team.

#LI-DD3

What’s in it For You?

- Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
- Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
- Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
- Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
- Making a Real-World Impact:  We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com