CSR/List Support

Description

With locations in North Dakota, South Dakota, and Minnesota, Forum Communications Printing addresses commercial printing and mailing needs with our high-quality print and mail solutions. Services include magazine, catalog, book, and tradeshow printing, brochures, direct mailers, postcards, variable data printing, statements, glossy inserts, annual reports, fulfillment, first class mail pick-up, and print & digital publications. Forum Communications Printing is part of Forum Communications Company, a 5th-generation, family-owned, Upper Midwest media company.

CSR / List Support

Position Summary
The CSR / List Support position provides customer service and job coordination support while also serving as a trained backup for the List Support and List Manager functions. This position works closely with Sales, Estimating, Prepress, Production, Mailing, and customers to ensure jobs are accurate, properly scheduled, and completed on time.

Key Responsibilities

- Provide professional and responsive customer service to assigned customers and sales representatives.
- Enter and maintain accurate job information in FCP’s production management systems.
- Review job specifications, quantities, materials, finishing, mailing requirements, and deadlines for accuracy.
- Coordinate job information and changes between Sales, Estimating, Prepress, Production, Bindery, and Mailing.
- Monitor job schedules and communicate potential issues or delays.
- Assist with proofs, approvals, revisions, and customer changes.
- Provide backup support for the List Support and List Manager positions as needed.
- Become cross-trained in FCP’s list-processing and mailing procedures.
- Assist with receiving, reviewing, preparing, and processing customer mailing lists.
- Help troubleshoot list and mailing issues and communicate problems to the appropriate team members.
- Provide coverage for List Support/List Manager responsibilities during vacations, absences, or periods of high workload.
- Maintain accurate job and list documentation.
- Follow FCP procedures and quality standards.
- Perform other CSR, list support, and administrative duties as assigned.

Job Requirements

- Customer service or office experience required; printing or mailing experience preferred.
- Basic knowledge of commercial printing processes and terminology.
- Basic understanding of mailing and list-processing requirements.
- Strong attention to detail and accuracy.
- Excellent organizational and communication skills.
- Ability to manage multiple jobs and deadlines.
- Comfortable working with computers and production management software.
- Ability to learn new software and processes.
- Ability to work effectively with customers and multiple departments.
- Dependable and willing to provide backup coverage when needed.

Preferred Qualifications

- Previous experience in a commercial printing environment.
- Experience with mailing lists or mailing operations.
- Experience with Monarch Printflow or similar production management software.
- Familiarity with USPS mailing requirements.
- Experience working with Sales, Production, or Prepress teams.

Expected compensation for this role is between $22 - $27/hr, based on qualifications and experience.

ABOUT THE COMPANY

Forum Communications Company is a family-owned media and technology leader with more than a century of delivering trusted, quality journalism and innovative business solutions. Storytelling is at the heart of who we are, but today, we’re so much more than a newspaper. As one of the Upper Midwest’s leading media organizations, we’re driving the future across print and digital news, sports streaming, technology, broadcasting, commercial printing, and full-service agency advertising.

Forum Communications Company offers the following to all Full-Time and 32-Hour Benefited employees:

- Health, dental, and vision packages
- Paid maternity and parental leave
- Company-paid short-term disability and life insurance
- Additional options for critical illness, accident, and hospital indemnity coverage
- Retirement benefits with company match
- Generous PTO and paid volunteer hours

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. FCC currently does not offer employer sponsorship.

Salary Description
$22 - $27/hour

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.