Marketing and Communications Senior Associate

Join our Marketing Research team as a Sr. Associate where you will have the opportunity to be creative and resourceful using strong research skills as part of our Insights Center of Excellence.

As a Senior Associate on the Insights team, you will translate complex customer/consumer signals into clear, actionable insights that shape strategy across the business. In this fast-paced, high-visibility role, you’ll lead qualitative and quantitative research projects and market research vendor partnerships end-to-end—synthesizing findings, identifying compelling insights for our business partners and championing the voice of the customer. Your impact will drive smarter decisions and elevate customer experiences.

As a Market Research Senior Associate, you will have the opportunity to utilize your broad skillset spanning a range of research methodologies. You will focus on the consumer, manage multiple projects, and interact with various stakeholders. Your role will be crucial in delivering high-quality work in a fast-paced environment. This role provides an excellent opportunity to showcase your project management skills and passion for research and consumer insights.

Job responsibilities

- Understand the goals and needs of project stakeholders, while centering on the goals and needs of the end-users

- Select and manage research vendors to deliver research on time and on budget

- Manage multiple projects and workstreams concurrently

- Synthesize research findings and create relevant, revealing, and inspiring reporting

- Prepare presentation materials for senior management

- Deliver recommendations with confidence and consideration for diverse stakeholders

- Champion the voice of the customer within the business and across functions

- Play an active role, contribute to strategy discussions

- Escalate project issues and risks appropriately, and drives them to resolution by proactively identifying potential obstacles and solutions

- Identify and document best practices, and drive implementation

Required qualifications, capabilities and skills:

- 4+ years of experience in market/consumer research

- Independent and self-motivated, able to create structure and direction out of ambiguity

- Experience managing projects, project teams, and working with stakeholders and research vendors to achieve shared objectives

- Strong communication, interpersonal, and project management skills

- Analytical and conceptual thinking; ability to understand systems and processes

- Proactively seeks guidance, clarification and feedback from others

- BA/BS degree required

Preferred qualifications, capabilities and skills:

- Master's degree in Marketing Research or related field

- Experience with Financial Services