About this role
Job Summary
Manage daily operations to achieve branch goals, which include driving sales, ensuring customer satisfaction, hiring, training and retaining and managing budgets. This role requires a business-minded, team-oriented leader with strong operational, analytical, and sales capabilities.
Essential Duties and Responsibilities
Enforce safety policies and procedures to ensure a safe working environment including safe driving, maintenance and cleanliness of company vehicles, including mobile service trucks.
Manage overall branch operations, ensuring productivity, profitability and superior customer service.
Develop strong operations team
Build strong relationships with customers, resolving complaints and ensuring satisfaction and growth.
Manage budgets, financial reports and inventory to ensure the branch meets its financial targets.
Remain current in knowledge of all product lines for the hose industry while maintaining excellent vendor relationships.
Recruit, develop and evaluate branch staff. Provide mentorship and support to ensure high performance, accountability, employee satisfaction and excellent customer service.
Lead, coach and develop branch staff to meet performance goals and address performance issues. Promote a positive, productive and inclusive work environment.
Conduct regular staff meetings, safety meetings, performance reviews, and training sessions.
Regularly assess branch performance metrics, identify areas for improvement.
Understand assigned branch territory, maintain and assign accounts to ensure efficient coverage
Qualifications
Required Skills and Qualifications
Previous sales and management experience.
BA in business or related field or 5 years experience in hydraulic and industrial hose sales, distribution and/or manufacturing.
Strong understanding of the hydraulic and industrial hose industry and market trends.
Ability to analyze data, develop strategies and drive results.
Strong interpersonal skills and ability to work with a wide variety of people and personalities.
Excellent leadership, teambuilding, communication and interpersonal skills.
Ability to inspire and lead a team towards achieving common goals.
Ability to identify issues and implement effective solutions swiftly.
Ability to manage and appropriately prioritize multiple projects and tasks.
Experience with budget management and business development.
Work with corporate staff to administer financial matters including inventory management, receivables collection and disbursement of funds