About this role
Position Summary
The Regional Director of Operations will provide strategic leadership and operational oversight for JW Logistics growing operations and delivery network. This role is responsible for driving operational excellence, financial performance (P&L responsibilities), customer satisfaction, and scalable growth initiatives across multiple business units, locations, and customer programs.
This position will serve as a key operational partner to national account leadership, supporting enterprise-level relationships, and 3PL and 4PL customers. They will collaborate closely with senior management and operations leadership to ensure operational alignment, consistency, and scalability across the network.
Key Responsibilities
Operational Leadership & Execution
- Provide direct oversight and support for multi-site operations across JW network
- Ensure consistent execution of customer expectations with a strong focus on service performance, route optimization, and issue resolution.
- Lead root cause analysis on service failures including undelivered packages, route inefficiencies, and carrier performance issues while implementing corrective actions.
- Partner with regional and local leadership to build disciplined operating rhythms focused on performance improvement and accountability.
- Develop scalable operational processes and standards that support continued growth across multiple markets.
Customer & Account Support
- Serve as a key operational liaison for national and enterprise accounts.
- Support onboarding and scaling of new business, including major program launches and network expansions.
- Support strategic initiatives and other enterprise customers to ensure operational readiness and execution consistency.
- Maintain strong customer relationships through proactive communication and operational support.
Financial Performance & Discipline
- Drive operational decisions that align with targeted financial outcomes, including cost control, route profitability, and carrier spend management.
- Ensure accurate and disciplined execution of costing structures, billing alignment, and operational reporting.
- Identify opportunities to improve NOI through operational efficiency and enhanced data utilization.
- Support forecasting, budgeting, and financial planning initiatives across the region.
Leadership & Organizational Development
- Support the development of regional and site-level leadership while reinforcing a culture of accountability, performance, and continuous improvement.
- Collaborate with other Regional Directors of Operations to share best practices and ensure alignment across the national network.
- Build scalable structures and operational processes to support rapid company growth.
- Promote collaboration across operations, technology, finance, and customer support teams.
Qualifications
Qualifications
- Experience managing multi-site operations, preferably in logistics, transportation, distribution, or final-mile delivery environments.
- Strong financial acumen with experience managing budgets, operational costs, and profitability metrics.
- Excellent leadership, communication, and customer relationship management skills.
- Proven ability to improve operational efficiency and drive accountability across multiple locations.
- Experience leveraging operational technology, reporting platforms, and analytics tools.
- Ability to thrive in a fast-paced, growth-oriented operational environment.
Working Conditions
- Regular travel required throughout various regions to support operations, customer engagements, and new market launches.
- Fast-paced operational environment with frequent interruptions and changing priorities.
- Frequent use of computer systems, reporting tools, and virtual communication platforms.
Education
- High School Diploma or equivalent required.
- Associate's Degree preferred.