General Manager

General Manager, Kansas City – Clinical Supply Services

Position Summary

Catalent is seeking a General Manager to lead its Kansas City Clinical Supply Services (CSS) business, a significant customer-facing operation within Catalent's broader multi-business Kansas City campus. The business supports global pharmaceutical and biotechnology customers across clinical supply management, packaging and labeling, storage, distribution and logistics, cold chain, comparator sourcing, and related clinical supply services.

The Kansas City CSS business supports the delivery of investigational products used in clinical trials worldwide and operates within a campus that also includes Catalent pharmaceutical development/manufacturing and biologics analytical capabilities.

Reporting to the Vice President, Operations, the General Manager will have full P&L and overall leadership responsibility for the KC Clinical Supply Services business. The GM will lead through the site leadership team, strengthen culture and succession, drive customer and operational performance, and partner across the broader Kansas City campus and global CSS network.

This position is based onsite at Catalent's Kansas City, MO facility (5 days per week).

The Role

- Provide overall leadership and strategic direction for the Kansas City Clinical Supply Services business, ensuring alignment with business objectives and customer expectations
- Own the full P&L and site performance across safety, quality, delivery, cost, employee engagement, customer satisfaction, and profitability
- Build, develop, and unite a high-performing site leadership team, creating clear functional ownership, accountability, and strong succession
- Drive operational excellence through effective planning, execution, capacity management, continuous improvement, and disciplined performance management
- Foster a people-focused culture of accountability, collaboration, inclusion, trust, and continuous improvement
- Ensure compliance with all regulatory, quality, and corporate requirements, including cGMP standards, safety programs, and site procedures
- Serve as a senior executive partner for customers, building strong relationships through site visits, business reviews, issue resolution, and ongoing engagement
- Establish and monitor key performance indicators and operating rhythms that improve reliability, responsiveness, and business performance
- Lead workforce planning, talent development, succession planning, and employee engagement initiatives across a complex, multi-level organization
- Partner cross-functionally with Quality, Supply Chain, Finance, HR, Engineering, Commercial, global Project Delivery, and other Kansas City campus leaders to support customer success and business growth
- Champion a customer-first mindset while balancing quality, service, capacity, cost, scalability, and profitability

The Candidate

- Bachelor's degree in Life Sciences, Engineering, Operations, Business, Logistics, or a related field required; Master's degree preferred
- 10+ years of progressive leadership experience within pharmaceutical, biotechnology, CDMO, CRO, clinical supply, or another highly regulated manufacturing, services, or operations environment
- Direct Clinical Supply Services experience is preferred but not required; demonstrated ability to lead through strong functional subject-matter experts is important
- Demonstrated success leading large, complex operations and multi-level leadership teams, with experience developing leaders and building succession
- Strong understanding of regulated operations, customer delivery, supply chain, packaging, manufacturing, logistics, or adjacent life sciences services
- Deep knowledge of cGMP requirements and regulatory expectations within a highly regulated environment
- Demonstrated success leading culture change, operational transformation, performance improvement, and organizational development
- Strong business and financial acumen with full P&L ownership required, including experience managing cost, margin, investment, and growth priorities
- Significant customer-facing experience, ideally in a contract services, CDMO, CRO, or other business-to-business environment
- Exceptional leadership presence with the ability to influence, engage, coach, develop, and inspire teams in a matrixed environment

Catalent Leadership Competencies

- Leads with Integrity and Respect
- Delivers Results
- Demonstrates Business Acumen
- Fosters Collaboration and Teamwork
- Champions Change
- Engages and Inspires
- Coaches and Develops

Why Join Catalent?

- Lead a significant Clinical Supply Services business of approximately 300 employees and ~$90M in revenue supporting global pharmaceutical and biotechnology customers
- Join a broader Kansas City life sciences campus that includes Clinical Supply Services, pharmaceutical development/manufacturing, and Biologics Analytical Services
- Play a critical role in helping customers deliver investigational medicines to patients participating in clinical trials around the world
- Shape culture, strengthen the leadership bench, and drive operational and financial performance in a highly visible General Manager role
- Defined career path with ongoing development opportunities
- Competitive compensation and benefits package
- Medical, dental, and vision benefits effective on day one
- 152 hours of PTO plus 8 paid holidays
- Tuition reimbursement and WellHub wellness program
- Perkspot employee discount program

Catalent offers rewarding opportunities to further your career while making a meaningful impact on patients around the world.

personal initiative. dynamic pace. meaningful work.

Catalent is an Equal Opportunity Employer, including disability and veterans.

Catalent offers rewarding opportunities to further your career!   Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.

personal initiative. dynamic pace. meaningful work.

Visit Catalent Careers to explore career opportunities.

Catalent is an Equal Opportunity Employer, including disability and veterans.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to [email protected] . This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.

Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

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