About this role
About the Role
Own and grow a portfolio of B2B SaaS customers using an AI-powered phone assistant. You will work with Customer Success, Product, and Marketing to improve adoption, demonstrate customer value, and drive account growth.
What You'll Do
- Act as the primary contact for assigned customers throughout their lifecycle.
- Run account reviews and discovery conversations to identify new use cases and expansion opportunities.
- Analyze product usage and explain how AI automation can improve customer processes.
- Own expansion revenue, including upgrades, add-ons, and renewals, against monthly and quarterly targets.
- Support onboarding and ongoing adoption to strengthen retention.
- Share structured customer and market feedback with Product and go-to-market teams.
- Maintain accurate CRM records, forecasts, and pipeline, and conduct regular customer touchpoints and business reviews.
- Coordinate account plans with Customer Success, Product, and Marketing, and help develop the account growth approach.
What We're Looking For
- At least one year of experience in B2B SaaS sales, account management, or customer success.
- Experience with upsells, renewals, or expansion revenue in existing accounts.
- Strong product and technical understanding, with an interest in AI and machine learning.
- Native-level German and confidence leading customer calls, reviews, and demos.
- A structured, customer-focused approach and a sense of ownership; startup or scale-up experience is a plus.
Compensation & Benefits
OTE is €65,000 to €95,000 annually, comprising fixed salary and uncapped commission. Visa sponsorship is not available.
Location
On-site in Vienna, Austria, with hybrid work possible.