Logistic Specialist I - Quality Support – Client Services

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
To conduct investigations of Quality Events (deviations and customer complaints), ensuring a high level of quality of investigations and determining corrective and preventive actions. To support the Logistics Coordination team in the administrative processes of reception, storage, preparation and packaging of shipments, returns, labeling, conciliation and distribution of medical products and supplies related to clinical trial projects at a local level.

These activities shall be carried out in accordance with good documentation and good manufacture, storage and distribution practices, both internal and external, minimizing the number of quality deviations. All of these logistic operations shall be carried out pursuant to the specifications and IT/administrative tools required by the Company and/or the client.

REQUIREMENTS:

- To conduct and support investigations of deviations and complaints in the Client Services area within the established deadlines.
- Work in partnership with the areas involved to collect information and promote discussions about the events.
- Perform strong investigations and determine effective actions, using root cause analysis tools.
- Write robust investigation reports with clear, concise and cohesive technical writing.
- Contribute with actions to improve the quality culture in the team, with training and case studies.
- Collaborate with the administrative processes of reception, labeling, storage, shipment, returns and destruction of medicinal products / supplies, in compliance with agreed terms and upon completion of support documentation.

Attributes:

- Well organized and disciplined.
- Good analytical and problem-solving skills, attentive to details
- Client-oriented and client-service attitude. Flexible, proactive and predisposed attitude.
- Skills to deal with multiple tasks and timing. Excellent written and oral communication and interpersonal relationship abilities.
- Teamwork skills, empathy, frustration tolerance, resilient, committed.

Minimum requirements:

- Students or graduates in health, logistics operations and management areas.
- At least 1 year of experience in similar activities in the pharmaceutical industry, CROs or similar logistics companies.
- Knowledge of investigations and root cause analysis tools
- Intermediate oral and written English level.
- Knowledge of Outlook, Microsoft Office package, Internet.

Preferred Qualifications:

Courses of: Quality tools, Clinical trials, IATA – Dangerous Goods Transportation