Front of House Manager

POSITION: Front of House Manager

DEPARTMENT: Operations

REPORTS TO: Director of Operations

FLSA STATUS: Hourly, Non-Exempt  LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

Essential Duties and Responsibilities

- Responsible for all FOH operations including Security, Parking, and Volunteer staff.
- Capable of close coordination and communication with Stage Manager/Union Steward and back of house team as well as promoters and tour managers to ensure events start on time and proceed as planned.
- Supports other FOH Managers and Event Services Manager during all events.
- Responsible for safely setting up/tearing down events, as needed.
- Ability to coordinate with tour merchandising representatives and perform financial settlements.
- Ensures the satisfaction of clients.
- Maintains relationships with vendors.
- Builds positive working relationships with all King Center for the Performing Arts departments, including catering, volunteers, membership, ticket booth, etc. Collaborate, as directed, with other departments.
- Manages VIP parking and assists when needed.
- Ability to engage and communicate effectively with guests of all ages through good listening skills.
- Ability to adapt to a fast-paced working environment.
- This is a high visibility, “always on stage” position.  ALWAYS display friendliness, enthusiasm, and a positive and professional attitude.
- Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Strong organizational skills and the ability to coordinate multiple projects.
- Ability to demonstrate conduct conforming to a set of values and accepted standards.
- Ability to communicate effectively, both verbally and in writing, with staff, clients, and the business community.
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- Demonstrate creativity and problem-solving skills. You will be challenged with various assignments, with the goal to improve the patron experience.
- Demonstrate poise, tact, and diplomacy with the ability to handle sensitive and confidential information and difficult situations which may include unruly guests, falls or injuries, and any safety or emergency situations encountered.
- Ability to frequently reach with hands and arms, to stand for extended periods of time, and to move up to twenty-five (25) pounds.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

- Associate’s degree from 2-year college or university.
- 1 to 2 years related experience and/or training or equivalent combination of education and experience.
- Previous management experience in a similar venue.

Skills and Abilities

- Communicates efficiently and effectively.
- Effectively solves problems.
- Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned.
- Maintains a qualified staff.

WORKING CONDITIONS

Location: On Site at the Maxwell C. King Center for the Performing Arts

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.