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About WPP Production

We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com .
Role Overview
We are looking for an Desktop Support to provide reliable and professional technical support to end users in a fast-paced corporate environment.
The role will primarily focus on Level 1 desktop and end-user support, covering hardware, operating systems, applications, connectivity, user access, and workplace technology. The position will support a mixed technology environment, including macOS and Windows devices, while working closely with Level 2 and specialist IT teams when required.
The successful candidate will combine strong technical troubleshooting skills with a customer-focused approach, ensuring that users receive an efficient and professional IT support experience.

Key Responsibilities

- Provide Level 1 technical support through service desk, phone, email, chat, and in-person channels.

- Troubleshoot and resolve hardware, operating system, software, connectivity, peripheral, and user access issues across macOS and Windows environments.

- Configure, deploy, maintain, and replace laptops, desktops, monitors, printers, mobile devices, and other IT equipment.

- Support common business applications, including Microsoft 365, collaboration tools, browsers, VPN clients, and creative applications.

- Troubleshoot Wi-Fi, VPN, basic network connectivity, authentication, MFA, and account-related issues.

- Manage incidents and service requests through the organization's ITSM / ticketing platform, documenting troubleshooting and resolutions accurately.

- Escalate more complex issues to Level 2 or specialist teams with appropriate diagnostic information.

- Support employee onboarding and offboarding, including device preparation, equipment allocation, collection, and access-related requests.

- Assist with device management, software deployments, operating system updates, security policies, and IT asset management.

- Provide support for meeting rooms, video conferencing, presentation equipment, and other workplace technologies.

- Contribute to IT projects, hardware refreshes, technology rollouts, and continuous improvement initiatives.

- Maintain a high level of customer service and ensure issues are handled professionally and within agreed service levels.

Required Skills & Experience

- Previous experience in IT support, desktop support, service desk, or a similar IT role.

- Good practical knowledge of macOS and Windows operating systems and common desktop troubleshooting techniques.

- Experience supporting laptops, desktops, mobile devices, printers, monitors, docking stations, and other IT peripherals.

- Familiarity with common business applications, particularly Microsoft 365 and collaboration tools.

- Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN troubleshooting.

- Familiarity with user account, authentication, MFA, and access management.

- Experience working with an ITSM / ticketing system and understanding of incident and service request management.

- Strong troubleshooting, analytical, and problem-solving skills.

- Excellent customer service and communication skills, with the ability to explain technical issues clearly to non-technical users.

- Ability to prioritize multiple incidents and requests in a fast-paced environment.

Desirable Skills

- Experience with Apple device management or MDM platforms, such as Jamf Pro, Intune, Kandji, or Mosyle.

- Familiarity with Microsoft Entra ID / Active Directory and endpoint management.

- Experience supporting Adobe Creative Cloud or other professional/creative applications.

- Familiarity with Apple Business Manager and automated device enrollment.

- Experience supporting iPhone and iPad devices.

- ITIL Foundation certification or familiarity with ITIL practices.

Personal Attributes

- Customer-focused, approachable, and service-oriented.

- Strong ownership and accountability when managing technical issues.

- Structured and methodical approach to troubleshooting.

- Comfortable working with both technical and non-technical users.

- Able to work independently while collaborating effectively with wider IT teams.

- Adaptable and comfortable working in a fast-paced environment.

- Strong attention to detail and commitment to IT and security procedures.

Education & Certifications

- Degree, diploma, or equivalent experience in Information Technology, Computer Science, or a related field.

- Relevant certifications such as CompTIA A+, ITIL Foundation, Apple, or Microsoft certifications are desirable.

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Why work here:
At WPP Production, you’ll help shape the future of content production at a truly global scale. We bring together world-class talent, cutting-edge studios, and advanced technology to solve some of the most complex creative and production challenges in the industry. You’ll work in a collaborative, borderless environment where craft excellence is valued, innovation is encouraged, and AI and next-generation tools are used to amplify not replace human creativity. With access to diverse projects, global career opportunities, and the backing of WPP’s unmatched network, this is a place where you can grow your skills, make real impact, and create work that performs for every audience, across every channel, at every moment.

Inclusion and Impact
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Data
We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. When you click the "Submit Application" button at the bottom of this page, this will send all the information you have added to WPP Production. Before you do this, we think it's a good idea to read through our Privacy st atement . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

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