Bilingual ATM Helpdesk Representative

Bilingual ATM Helpdesk Representative

Spring, TX | Full-time | Office-based

Help keep customers connected to their money.

Dolphin Debit, a wholly owned subsidiary of Euronet Worldwide, provides full-service ATM management—from monitoring and maintenance to cash management and updates.

We’re seeking a Bilingual ATM Helpdesk Representative fluent in English and Spanish to join our Spring, TX team. You’ll monitor ATM performance, troubleshoot service issues remotely and coordinate technicians when on-site support is needed. Your follow-through and communication will help restore service quickly and keep customers informed.

If you enjoy solving problems, helping customers and keeping things moving in a busy environment, we’d love to hear from you.

What You’ll Do

- Monitor ATMs for outages and service issues using monitoring tools.
- Troubleshoot equipment problems remotely and determine when on-site service is needed.
- Create service tickets and dispatch service providers and technicians.
- Track issues through resolution and escalate delays or unresolved problems to the Service Manager.
- Support customers by phone and email in English and Spanish.
- Coordinate with service vendors and keep customers updated throughout the resolution process.
- Maintain accurate, timely records of calls, troubleshooting steps and service activity.

Schedule

This is a full-time position with shifts that may vary within these operating hours:

- Monday–Friday: 6:00 a.m.–7:00 p.m. Central Time
- Weekends: 8:00 a.m.–6:00 p.m. Central Time

Requirements

- High school diploma or equivalent.
- Fluency in English and Spanish, with strong verbal and written communication skills.
- Excellent attention to detail and consistent follow-through.
- Ability to prioritize tasks and adapt as service needs change.
- Sound judgment and a practical approach to problem-solving.
- Ability to work independently and collaboratively.
- Proficiency with Microsoft Outlook, Word and Excel.

Benefits

- 401(k) Plan with 6% Match
- Health/Dental/Vision Insurance
- Employee Stock Purchase Plan
- Company-paid Life Insurance
- Company-paid disability insurance
- Tuition Reimbursement
- Paid Time Off
- Paid Volunteer Days
- Paid Holidays
- Tuition Reimbursement
- Casual Office Attire
- Plus many more employee perks & incentives!

We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law.