Delivery Support Specialist

DELIVERY SUPPORT SPECIALIST
Location: St. Louis, MO (On-Site)
Hours:

- Monday – Friday, 7:00 AM – 4:00 PM
- Friday – Tuesday, 8:00 AM – 5:00 PM
- Nights, weekends, and holidays may be required.
Pay: $22.00 - $25.00 per hour

We Find A Way.

At Crossroads Courier, every delivery matters.

Whether it's a life-saving medical shipment, a critical manufacturing component, or a time-sensitive business delivery, our team helps customers solve urgent logistics challenges every day.

We're looking for a Delivery Support Specialist who thrives in a fast-paced environment, enjoys helping customers, and can balance urgency with accuracy. This role serves as a critical link between our customers and operations team by ensuring customer requests are entered accurately, prioritized appropriately, and executed successfully.

If you're organized, detail-oriented, and enjoy working in an environment where every day is different, we'd love to meet you.

What You'll Do

- Answer incoming customer calls, emails, and service requests
- Accurately enter orders and customer information into our ticketing system
- Prioritize requests based on urgency and customer requirements
- Communicate with dispatch and operations teams to support successful deliveries
- Follow customer-specific instructions and standard operating procedures
- Provide timely updates and professional communication to customers
- Resolve routine customer issues and escalate complex situations appropriately
- Maintain accurate records and documentation within company systems

What We're Looking For

- High school diploma or GED required
- Associate's degree or bachelor's degree preferred
- 1+ years of customer service, administrative support, order entry, dispatch, scheduling, or call center experience
- Strong computer and data entry skills
- Excellent verbal and written communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and ability to follow established processes
- Reliable transportation and dependable attendance
- Customer ticketing, dispatch, logistics, healthcare, or courier experience preferred

Why Crossroads Courier?

- Meaningful work supporting healthcare and time-critical logistics
- A company culture built around teamwork, accountability, and customer service
- Strong history of promoting from within
- Opportunities for training, development, and career growth
- Competitive compensation
- Medical, dental, and vision insurance
- Company-paid AD&D coverage
- 401(k) retirement savings plan
- Paid Time Off (PTO)

At Crossroads Courier, we improve lives one critical shipment at a time. If you're looking for a role where your work makes a difference and every day brings new challenges, apply today.

Crossroads Courier is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable law.