Parts Sales Representative - Counter

Summary:
The Parts Sales Representative – Counter role at CSM Kenworth in Richfield provides customers with outstanding customer service. This includes, but is not limited to, identifying replacement and warranty parts, tracking and shipping parts.

Responsibilities:

- Sells heavy duty and/or light duty truck parts

- Provide incredible customer service by utilizing in-depth knowledge of truck parts, programs, and policies.

- Maintain thorough knowledge of all products and services sold by the company

- Conquest and grow new accounts

Duties:

- Maintains liaison with important customers

- Promotes the sale of parts and accessories and is an adviser to wholesale or retail customers

- Successfully completes product and sales training courses as assigned

- Develops and maintains full working knowledge of all company systems, procedures, and policies

- Maintains parts-related correspondence

- Keeps up to date on new products

Qualifications

Education, Skills, Experience:

- High School Diploma, Associate's degree (AA) preferred

- Prior sales experience

- Computer, mathematical and customer service skills

- Ability to work in a dealership environment to include 8 - 12-hour days with frequent exposure to weather elements

- Ability to demonstrate or display extensive product knowledge to customer and staff to assist with purchase decisions

- Must be highly organized, detail oriented and results driven

Work Environment, Physical Demands:

- Ability to sit, stand, bend, kneel, stoop and lift/move up to 75 lbs. on a regular basis

- Ability to work in a dealership environment to include 8 - 12-hour days with frequent exposure to weather elements

CSM Job Standards Accountabilities:

Communication - Visual and Verbal: Listening, speaking, and signaling so others can understand. Communicate in spoken English well enough to be understood by others.
Teamwork : Working cooperatively in a professional demeanor to complete work assignments.
Health, Safety, and Security: Recognize and mitigate safety hazards including hazardous materials, environmental hazards, and accident conditions on a construction site. Follow appropriate security procedures.
Scheduling and Coordinating: Making arrangements that fulfill all requirements as efficiently and economically as possible.
Problem Solving/Decision-making: Being open to change and to considerable variety in the workplace. Understanding the importance of learning new information for future problem solving and decision making.
Adaptability and Lifelong Learning: Being open to change and to considerable variety in the workplace. Understanding the importance of learning new information for future problem solving and decision making.

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.