IT Lab Assistant

Job
Purpose

The
IT Lab Assistant provides day-to-day technical support, maintenance, and
operational management for computer laboratories supporting the Bachelor of
Science (BSc) in Computer Science and Master of Science (MSc) in Cybersecurity
programs. The role ensures lab infrastructure, specialized software,
virtualized environments, and hardware are fully operational, secure, and ready
for lectures, practical hands-on sessions, and research activities.

Key
Responsibilities & Duties

1.
Lab Environment Management & Setup

- Prepare,
configure, and maintain computer labs for undergraduate (BSc)
programming/software labs and postgraduate (MSc) advanced cybersecurity
practical sessions.
- Deploy,
configure, and manage virtualized laboratory environments (e.g., VMware,
VirtualBox, Proxmox, Hyper-V) used for ethical hacking, penetration
testing, malware analysis, and network security exercises.
- Install,
update, and license required academic software, IDEs, compilers, database
management systems, and specialized security tools (e.g., Wireshark,
Metasploit, Kali Linux, Burp Suite, Snort).
- Set up
isolated network segments, firewalls, and sandboxed environments for safe
cybersecurity testing and simulation.

2.
Technical Support & Academic Assistance

- Provide
real-time technical assistance to faculty members and students during
scheduled lab sessions and open lab hours.
- Troubleshoot
hardware, operating system (Windows, Linux, macOS), and network connection
issues promptly to minimize disruption to classes.
- Guide
students on setting up development environments, tools, and remote
laboratory access when required.
- Maintain
physical inventory and setup for hardware experiments (e.g.,
microcontrollers, IoT devices, network switches, routers, and cabling).

3.
System Administration & Maintenance

- Perform
regular system maintenance, disk imaging, OS deployment, software updates,
and security patching across all lab machines.
- Monitor
lab hardware health, manage user accounts/access control, and enforce
university IT usage and cybersecurity policies.
- Assist in
maintaining lab data backup and recovery procedures.

4.
Inventory, Safety & Compliance

- Maintain
an accurate inventory of lab assets, hardware components, peripheral
devices, software licenses, and tools.
- Log
technical issues, maintenance schedules, and hardware repair requests
using the university ticketing system.
- Ensure lab
facilities comply with health, safety, and security standards, maintaining
clean, organized, and secure learning environments.

Requirements

Education
& Certifications

- Education:
Bachelor’s degree or Higher Diploma in Computer Science, Computer
Engineering, Information Technology, Cybersecurity, or a closely related
field.
- Certifications
(Preferred / Advantageous):
- Cisco
Certified Network Associate (CCNA)
- EC-Council
Certified Ethical Hacker (CEH) or entry-level cybersecurity
certifications

Technical
Skills & Knowledge

- Operating
Systems: Advanced proficiency in Linux administration (Ubuntu, Debian,
Kali Linux) and Windows/Windows Server environments.
- Cybersecurity
Tools: Hands-on familiarity with security analysis tools (Wireshark, Nmap,
Metasploit, Burp Suite, Snort/Suricata, SIEM concepts).
- Virtualization
& Cloud: Experience configuring virtual machines, virtual networks,
and sandboxes (VMware ESXi/Workstation, VirtualBox, or Docker containers).
- Networking:
Solid understanding of TCP/IP, subnets, VLANs, routing, firewalls, and
basic network troubleshooting.
- Software
& Scripting: Basic scripting skills (Python, Bash, or PowerShell) for
task automation and setup scripts; familiarity with common programming
languages (C++, Java, Python).

Soft
Skills & Core Competencies

- Strong
problem-solving, diagnostic, and technical troubleshooting abilities.
- Excellent
interpersonal and communication skills to work effectively with students,
faculty, and IT staff.
- Ability to
work independently, manage time effectively during busy academic term
schedules, and prioritize urgent technical support requests.
- Commitment
to maintaining academic integrity and strict data security protocols
within university networks.

Benefits

· Location: Doha, Qatar

· Annual Salary: Market competitive salary

· Tax-Free Income: Salaries in Qatar are exempt from local income tax.

· Private Medical Insurance: Provided for sponsored employees

· Professional Growth: Opportunities for career advancement based on performance and contribution.