Product Manager

Product Managers work closely with product leadership, UI/UX, Business Analysis, Development, Quality Assurance, Sales, Legal, Account Management, and other stakeholders to deliver improvements that solve meaningful customer problems and support business goals. Success requires sound judgment, attention to detail, clear communication, and the ability to move work forward with appropriate independence while seeking alignment and escalating risks when needed.

Responsibilities

- Engage with customers, end users, and internal stakeholders to understand business needs, evaluate workflows, and identify product opportunities

- Evaluate customer requests and business opportunities, recommend priorities, and communicate trade-offs among customer value, business impact, effort, and risk

- Contribute to product roadmap planning and manage priorities, scope, and deliverables in alignment with product leadership

- Translate business needs into clear, actionable requirements, including workflows, business rules, and acceptance criteria

- Collaborate with stakeholders to evaluate solutions, refine requirements, resolve open questions, and ensure proposed solutions meet business needs

- Guide product functionality from discovery through development, testing, release, and post-release evaluation, maintaining clear ownership of product decisions, requirements, and outcomes throughout the lifecycle

- Proactively manage and communicate progress, decisions, dependencies, and risks, providing recommendations and escalating issues when appropriate

- Partner with stakeholders to communicate product value, expected business benefits, features, and functionality for customer education and sales enablement

- Monitor product adoption, customer feedback, and business outcomes to identify opportunities for continuous improvement

Skills and Qualifications

- 5+ years of experience in software product management, business analysis, or a related product role, with demonstrated responsibility for defining and delivering software functionality

- Knowledge of residential mortgage processes, capital markets, or mortgage underwriting/origination and the ability to understand business rules, data, and customer workflows

- Experience developing and communicating detailed software requirements and translating complex business needs into clear direction for technical and non-technical audiences

- Demonstrated ability to investigate problems, evaluate alternatives, and make well-supported recommendations

- Working knowledge of Agile or other iterative software development practices, including backlog management and experience using product and delivery tools such as Jira, Azure DevOps, or Aha!

- Experience collaborating with cross-functional teams and stakeholders, with sound judgment regarding when to involve them in decisions and discussions

- Strong organizational skills and attention to detail, with the ability to manage competing priorities and maintain follow-through across multiple initiatives

- Ability to work independently, take ownership, and recognize when alignment or escalation is needed

- Strong written, verbal, and interpersonal communication skills

- Familiarity with SQL or similar query tools is preferred; demonstrated aptitude for learning data investigation tools may substitute for direct experience

- Bachelor's degree in Finance, Business, Computer Science, Engineering, or a related field, or equivalent relevant professional experience

Travel required: Up to 20% for customer meetings, internal collaboration, and industry events.