Internet Business/Sales Development Center Associate (BDC)

Automotive Business Development (BDC) Sales Coordinator

About Us

Ancira Auto Group is a family-owned automotive organization built on integrity, customer service, and long-term success. We are committed to creating exceptional customer experiences while providing employees with strong leadership, professional growth opportunities, and a collaborative team environment.

Position Overview

Ancira-Winton Chevrolet is seeking an energetic, customer-focused Automotive Business Development (BDC) Sales Coordinator to join our team.

As a BDC Sales Coordinator, you are often the first interaction a customer has with our dealership. Your professionalism, responsiveness, and communication skills help create a positive first impression while connecting customers with the right vehicle and the right sales professional.

This position plays a critical role in managing internet leads, inbound calls, online inquiries, appointment scheduling, and customer follow-up. Success in this role requires excellent communication skills, strong attention to detail, a positive attitude, and the ability to thrive in a fast-paced environment.

Schedule

- Rotating weekday shifts:

8:30 AM - 6:00 PM

- 10:00 AM - 7:00 PM

- 12:00 PM - 9:00 PM

- Saturdays: 9:00 AM - 7:00 PM

- Sundays Off

- One scheduled weekday off (Tuesday, Wednesday, or Thursday)

- Monday team meetings at 8:30 AM are required

Benefits

- Health, Dental & Vision Insurance

- Disability Insurance

- Life Insurance

- Mental Health Care Benefits

- Paid Time Off

- Paid Holidays

- 401(k) with Employer Match

- Employee Assistance Program

- Employee Vehicle Purchase and Service Discounts

Responsibilities

- Serve as the first point of contact for prospective customers

- Respond promptly and professionally to internet leads, inbound phone calls, text messages, and online inquiries

- Schedule, confirm, and follow up on customer appointments

- Assist customers in identifying vehicles that meet their needs and interests

- Develop and maintain a working knowledge of Chevrolet vehicles, used vehicle inventory, features, capabilities, towing capacities, and available programs

- Accurately document customer interactions, appointments, and outcomes in CRM and dealership systems

- Assign leads and appointments according to dealership processes

- Follow established phone, email, text, and follow-up workflows

- Maintain awareness of current incentives, special programs, inventory availability, and dealership updates

- Direct non-sales inquiries to the appropriate department

- Provide a positive, professional customer experience in every interaction

- Resolve customer concerns with professionalism, integrity, and urgency

- Utilize CRM, lead management, communication, and dealership technology systems accurately and efficiently

- Collaborate with Sales Associates, Sales Managers, Service personnel, and fellow BDC team members to support dealership goals

- Answer and route incoming calls using approved dealership standards

Qualifications

- Strong verbal, written, and interpersonal communication skills

- Professional phone presence and customer-service mindset

- Excellent listening, typing, and data-entry skills

- Strong grammar, spelling, and written communication abilities

- Previous customer service, sales, call center, hospitality, or retail experience preferred

- Ability to manage multiple customer interactions simultaneously while maintaining accuracy and professionalism

- Proficiency with computers, web browsers, email, and Microsoft Office applications

- Ability to learn and effectively utilize CRM and dealership software platforms

- Dependable attendance and punctuality

- Positive attitude, coachability, and a desire to succeed

- Ability to remain professional and productive in a fast-paced, high-volume environment

- Personal cell phone usage must be limited to work-related communication during scheduled work hours

Why Join Ancira-Winton Chevrolet?

We are a high-volume dealership committed to exceptional customer service, strong relationships, and doing business the right way. If you enjoy helping people, communicating with customers, and being part of a team-focused environment, we encourage you to apply.

Ancira Auto Group is an Equal Opportunity Employer (EOE).