Co-Ord Sales Technical Liaison

Job Title: Co-ordinator: Sales Technical Liaison

Band Level:

5/6/7

Division: Sales and Marketing Group

Location:

Sandton

This role exists to provide dedicated administrative support to the Manager: Sales Technical Liaison, with a primary focus on Recall Campaigns, Pre-Delivery Corrections (PDCs), and related compliance activities. By taking on the day-to-day administrative and coordination functions.

KEY PERFORMANCE AREAS:

Recall & Special Service Campaign Administration

- Receive, log, and track all campaigns issued by TMC or other vehicle manufacturers.

- Draft and distribute detailed technical bulletins to the dealer network.

- Track campaign progress, parts availability, and completion rates using Excel and internal systems.

- Liaise with internal departments (Warranty, Parts, Sales, Company Secretary, TAPC, etc.) to ensure smooth campaign execution.

Pre-Delivery Correction Support

- Manage PDC documentation, STOP SHIPMENT notices, and liaison with VLD, Sales, and Dealers.

- Coordinate repair scheduling and ordering parts for affected vehicles.

Parts Supply Tracking

- Monitor parts stock levels and ordering schedules in collaboration with TAPC procurement.

- Implement part number changes and track supply constraints.

Stakeholder Communication

- Handle campaign-related queries from dealers, field technical managers, and internal teams.

- Maintain accurate and timely correspondence logs.

Reporting & Compliance

- Compile and submit reports for management, government, and regulatory bodies (e.g: NCC).

- Maintain GLOVE system data (annual questionnaires, market product reports, and updates).

QUALIFICATIONS AND EXPERIENCE:

- NQF Level 4 (120 credits on level 8 framework) qualification in administration, project management, or technical field.

- Trade Test in Mechanical Engineering will be advantageous.

- Advanced MS Excel and MS Office skills.

- Prior experience in the automotive industry or technical administration advantageous.

- Strong organizational and communication skills.

COMPETENCIES:

- Excellent attention to detail.

- Strong written communication and technical documentation skills.

- Ability to prioritize and allocate resources effectively.

- Commitment to deadlines and high standards of work.

- Integrity and accountability.

- Innovative approach to improving administrative processes.

SPECIAL CONDITIONS

- May be required to work after hours or during holidays to meet campaign deadlines.

- Occasional travel may be required.

THIS APPOINTMENT WILL BE MADE IN LINE WITH THE COMPANY’S EMPLOYMENT EQUITY POLICY

Closing date: 20 October 2026