About this role
Primary Duties & Responsibilities:
RMA Management
Manage the RMA process from beginning to end, including documentation, authorization, validation, tracking, and closure.
Create and release RMAs in accordance with internal procedures and customer requirements.
Review RMA requests for completeness, accuracy, and appropriate authorization.
Verify that supporting documentation is available and properly associated with the RMA.
Coordinate with Quality, Production, Engineering, Purchasing, Sales, and other departments as necessary to facilitate RMA processing.
Track RMA status and follow up on outstanding actions or required approvals.
Maintain accurate records and ensure RMA documentation is properly filed and retained.
Traveler Creation & Document Control
Create and release Travelers based on applicable customer, quality, engineering, and production requirements.
Ensure Travelers contain the appropriate information, instructions, revisions, and required approvals prior to release.
Review Travelers for accuracy and completeness before distribution to Production.
Coordinate revisions and updates to Travelers when customer or internal requirements change.
Maintain document control and ensure current revisions are being used.
Assist with identifying and correcting documentation discrepancies.
Customer & Quality Requirements
Review new customer requirements and supporting documentation to understand applicable requirements before documentation is released.
Read and interpret customer quality clauses, terms and conditions, specifications, purchase order requirements, and applicable processes.
Identify customer-specific requirements that may affect RMAs, Travelers, inspections, documentation, or production activities.
Work closely with Quality Assurance to ensure customer requirements are properly incorporated into controlled documentation.
Bring unclear, conflicting, or incomplete requirements to the appropriate Quality or management personnel for clarification.
Maintain awareness of customer-specific documentation requirements and changes.
Qualifications:
High school diploma or equivalent.
Strong attention to detail and organizational skills.
Ability to read, understand, and follow detailed written instructions.
Ability to review technical, customer, and quality-related documentation.
Strong written and verbal communication skills.
Proficiency with Microsoft Office, particularly Word and Excel.
Ability to manage multiple priorities and meet deadlines.
Ability to work effectively with Quality, Production, Engineering, Purchasing, and other departments.
Previous experience in document control, quality assurance, manufacturing, production control, or an administrative role within a manufacturing environment.
Experience working with RMAs, Travelers, work instructions, routers, or other controlled manufacturing documentation.
Familiarity with electronics manufacturing or contract manufacturing.
Experience reviewing customer quality requirements, purchase orders, quality clauses, or terms and conditions.
Familiarity with ERP/MRP systems or other document-control systems.
Experience working in an ISO-controlled manufacturing environment.
Strong attendance and punctuality are essential to this position. The successful candidate must be dependable, report to work as scheduled, arrive on time, and maintain consistent attendance to support production requirements and team operations.
Compensation / Pay Rate (Up to): $30.00 - $35.00