About this role
## About us
Nobody arrives here new to trying. They have done the diets, the gyms, the apps, the six-week plans. What they have never had is one system that takes on the whole problem at once and stays long enough for it to hold. That is what we build. Doctors, diagnostics, nutrition, coaching, strength, and a team that does not disappear after the first result. Almost none of our members came for a number on a scale. They came because somewhere along the way they stopped recognising themselves. We help people carve out a new identity, and then hand them the system that keeps it. At a glance
- 300+ active members on the program
- Built inside Mosaic Wellness , the house behind Man Matters, Be Bodywise, Little Joys and Root Labs
## About the role
We believe in habits over hacks. A habit kept for a year beats a hack abandoned in a week. We build the boring things that compound: protein, sleep, strength, consistency. We engineer the system so the right thing becomes the easy thing. The first few weeks build a habit. The months after decide whether it stays. That second part is your job. Every member in your circle has made a start. You figure out what makes it stick for them . For one member it's a 10am check-in. For another it's a swap that keeps their mother's cooking on the plate. For someone else it's knowing what to do in a week of travel, a wedding or a deadline. Every interaction does one of three things: teaches something, celebrates something, or asks something meaningful. You notice when someone goes quiet before they tell you they're drifting. And the credit is always theirs. Success is a member who owns their health for life, supported by us by choice, never trapped with us by design.
## What actually comes in
A member messages What you do "Travelling for work all next week. How do I keep this going?" Build a travel version of their routine: hotel breakfast, airport food, a 15-minute workout "Weight hasn't moved in two weeks. Is this even working?" Show them what did move: strength, sleep, logs, how their clothes fit. Then change one thing "I'm vegetarian and can't hit my protein." Work from what they already eat and add, don't replace "Office stress, I'm snacking every night." Find the trigger before you fix the snack "Family wedding this weekend." Plan it together. No guilt, no skipping the wedding "Feeling nauseous since my last dose." / "Missed my dose day, what now?" Route to the doctor the same day. You never answer a clinical question yourself
## Roles and responsibilities
- Own your circle. From first week to renewal. They are your members, not a queue.
- Work with the system, not around it. App nudges, meal scans, logs and check-ins tell you who is slipping. You decide the human move that gets them back.
- Personalise across the whole life. Food, sleep, movement, stress, work, family, travel. Nutrition is one part of it, not all of it.
- Route every clinical question to the doctor, same day. Dose, side effects, medication. Without exception.
- Own the renewal. Start the conversation well before the plan ends. When a member continues, you closed it.
- Bring back what you learn. What made someone stick goes back into the system, so the next member gets it by default.
## Key metrics of success
Metric What it means Retention % of your circle who continue from their first plan to their second NPS Would your members recommend us to someone they care about? Two numbers. Response time, log rates and check-ins are how you get there. They are not what you're judged on.
## Who you are
- A qualified dietitian or certified health coach, or someone with equivalent experience. You can handle diet, habit and behaviour questions with training behind your answers, not opinion.
- You believe in what we do. Systems over shortcuts. You've seen crash plans fail and you know why.
- Behaviour first, plan second. You know a perfect diet chart nobody follows is worth nothing.
- Fluent in English and Hindi. Other regional languages are a plus
- Comfortable with technology. In-app chat, calls through our system, a dashboard that tells you who needs you today.
What you will never do
- Give advice on dose, side effects or medication. That belongs to the doctor.
- Promise a number, in kilos or weeks.
- Take credit for what the member built.
How you are paid
- Fixed salary plus a retention-linked incentive.
- An additional incentive for being available beyond your rostered hours to answer member queries.
Requirements
- Own laptop, own smartphone, stable broadband
- Remote, on a fixed-time roster. Member queries can come in at any time, and being available outside your roster is rewarded.